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Can somebody from DTV help me with the peacock subscription I purchased thru DTV??
On 9/18, I added the “Movies Extra Pack + Peacock Premium” add-on to my DirectTV streaming account for $9.99/month. At the time, I already had a Peacock subscription (directly thru Peacock) under the same email address as my DTV account. My peacock subscription was good through 9/30 (at a promotional rate of $2.99/month), so I did not immediately worry about activating the subscription through DTV. According to support articles from Peacock (https:// www.peacocktv.com/help/article/cancellation)- “If you are unable to activate a new Peacock subscription through a third party due to having an existing subscription, you must first cancel the existing subscription then wait until it fully lapses before attempting to activate your new subscription again."
As instructed, on 9/30 (yesterday). - I let my subscription expire. I logged into peacock and it confirmed I had no active subscription and could not watch any content. However, I wanted to watch the MLB playoffs (Cubs vs Padres), so I tried to activate through DTV. According to DTV’s website (https://www.directv.com/support/article/%20000094945) - “Activate immediately by locating Peacock on the My TV Package page, click Activate and follow the instructions. You'll also receive an activation email with a link that will guide to activate your Peacock subscription by following simple instructions. Note: If you are within your free trial period, the email to activate will be sent after the trial period is over. “
However, there is no "activate" button on the "My TV Package" page and I never received an activation email after buying this package. I have already talked to Peacock support, and they told me that I should be able to activate the subscription through DirecTV since my subscription is no longer active. I have called DirectTv 3 times trying to resolve this. Phone support keeps insisting that I should see an “activate” button on the DTV website or that I should be able to “login with TV provider” on peacocks’s website, but neither of these options exist.
Both companies keep pointing the finger at each other and leaving me in the middle. I even changed the email address associated with my Peacock account because DTV support insisted that having the same email address was the source of the problem. My stance is this - I am paying DirecTV for peacock. DTV needs to figure out why I can’t access the service I am paying for. It’s especially disappointing that I am paying for this service and I can’t watch the MLB playoffs when some games are only available on Peacock! Please stop giving me the run-around and let me access the service I am paying for!
I have filed an FCC complaint because of your inability to resolve this issue in a timely matter. Here is the ticket # for your reference: 9174898
DIRECTVhelp
Community Support
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256.4K Messages
7 hours ago
We apologize for the trouble you’ve had trying to get your Peacock activated. We want to investigate this issue immediately and make things right. We just sent you a DM, so please check your inbox so we can assist you further. Charles, DIRECTV Community Team
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