New Member
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4 Messages
Can't change payment on file
Got an email asking me to update my payment info. My debit card cracked recently and I have a new CVS code, same card number. Also moved so have to change my address for billing. Tried multiple times, and get red error message that change cannot be processed. Help?
bmeerman
New Member
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4 Messages
4 years ago
yes the addresses are the same.
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bmeerman
New Member
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4 Messages
4 years ago
I spoke with three support reps today. None of them can figure it out. Last rep told me that DirectV is a self serve app and not otherwise supported. That's why I came here.
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bmeerman
New Member
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4 Messages
4 years ago
DirecTV Stream. yes sorry. I chatted, then couldn't resolve so they gave me a phone number. Spoke on phone with two reps who couldn't help.
told me it was self service only.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
We want to help. Let's meet in a direct message on this. Please check your DM inbox (it's the chat icon next to the bell icon at the upper right corner of the forums) to take a closer look into the payment information update.
Thanks!
Maria, DIRECTV Community Specialist
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