3 Messages

Thursday, August 31st, 2023

Home Location Keeps Dropping Every Time IP Address Changes

Our internet IP address changes often. We have Windstream internet service. Direct TV Stream requires a static IP address, otherwise, our Home Location keeps dropping whenever the IP address for our internet changes. The problem this causes is we can only use two TV's at a time (rather than our three at the same time) until our Home Location is reset. Direct TV will only let you reset the home location 4 times in a 12 month period. They have actually reset it after 4, but it requires calling them and it usually is a process where they want to go through a very lengthy process before they realize what they have been trained to do does not resolve the issue. Very few technical support people understand the problem and it usually requires a lengthy explanation and them getting in touch with a supervisor (and waiting on hold for them for several minutes) before they will come back and reset the 4 resets to zero.  I am on the phone now with Windstream to see if they can offer a static IP address. However, I understand that if they do offer it there may be a monthly fee. Good grief. This is ridiculous. Direct TV should not have a four reset limit if they aren't going to fix the problem. Has anyone else experienced this?

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ACE - Expert

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14.1K Messages

3 years ago

Yes, it's a windstream issue. They should not be changing your IP address all the time. 

3 Messages

3 years ago

Windstream said they would give me a static IP address for a $20 fee each month. Isn't that ridiculous. Unfortunately we don't have much option for internet service where we live.

1 Message

2 years ago

On me tp link mesh system i use address reservation. that way it gives my devices the same ip address everytime they sign into my network.


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