I can't login to my DirecTV account

Hello, i recently started a subscription. I tried to register my account and make a User ID because that was what i was told to do on the email they sent me. When i went to Create a user ID, i entered all the correct information that was needed to create a user ID. Then it this red thing pops up on the top of my screen saying "Something went wrong. Please try again.(MSIDENTITY_009)". I've tried everything in my power but nothing works. Please respond with what i can do to get access to my account. Thanks