Identifying an Error Code Meaning

What device did you take with you and attempt to use on the trip? U might try uninstalling/reinstalling the apps---restart your cable modem then go into settings on your apps and reset home location.

Thank you. We've uninstalled and reinstalled the apps on the tv and devices (iPhone 13 and iPad)...but all of them continue to say we need to subscribe to DIRECTV stream. 

settings on the app? On the tv? I'm not sure how to reset the home location. 

i appreciate the suggestions...

I’ve also been getting the Code 8013 since mid-March. I was originally an ATT UVERSE customer and then became a Directv Stream one when that became the provider last year. 

I get the Code 8013 on my iPhone 11. My wife, who has an iPhone 12, signs in using same credentials and is able to watch without any problems. DTVS works on our Roku tv just fine. I’ve called/texted DTVS Customer Service no fewer than 6 times, and each time they “escalate” it or say they’re aware of the issue and suggest troubleshooting tips like uninstall/reinstall app, turn off phone, etc - nothing ever works. 

Are you using the single sign on option on that phone? Have you tried deleting the provider then restarting your device and adding the provider back?

Thanks bcbsncjlj for replying. Can you be more specific - what exactly is the "single sign on" option?

To answer your second question, yes -- I've done those steps (deleting app, signing out of "TV Provider" in Settings, restarting device, adding provider back on) multiple times, and nothing ever works. It's maddening, and Directv Stream's customer service has not been helpful. 

Thats Apple's Single Sign-On Option where it stores the provider info.

Are you a previous satellite or u-verse subscriber? Using same credentials?

Assuming the SSO is the one in Settings, yes -- I've been signed there and experienced the problem each time.

I was an ATT U-Verse subscriber up until last year when Directv Stream became ATT's TV provider, and then it automatically switched over from UV to DTVS. I had previously always been able to use the DTVS app on my iPhone 11 without problem, and then around mid-March I started getting the Code 8013 problem. I was using my xxxxx@att.net address as my sign-in, and one of the times I talked with customer service, they told me to sign in using a valid email address as my sign-in, so I started using my xxxxx@gmail.com address.

At this point with all your variations I would suggest contact supportand discuss with a support agent.

Thanks. I've contacted them at least 6 times, and each time they have "escalated" it. No progress yet. 

That's what they told you to get out of the issue. My guess is they have no clue. Should not take an engineer long to look at the code and see why it's referring to the issue.

I'm 1 month without service...over 8 hours of calls with customer service. The last week's worth of inquiries from csr is simply to ask me to sign in and I receive the same error code...8013.  They message with the back office and say they'll call again in 24 hours. I opened this issue March 15. My last contact from them was April 8...I would just tell your wife, and anyone who is currently signed in to not sign out for any reason...once she/they do, the service will be lost. 

we have been with DTV stream and previous names for about 3 years...the service stopped working on our devices (iPhone 13s even though they had previously worked), and then when we had a power surge our tvs were rebooted and we've not been able to get back in...

It's sad! They just don't care and obviously management is not concerned.

I think they have no idea what's going on or how to fix it...CSR have all been very nice and followed their normal protocols...it just isn't the fix to this issue...

JHPuck - it sounds like you and I are having the exact same issue. It’s so frustrating. Mid-March is about the same time when I started experiencing the issues as well.