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Location
I just got my account for streaming DIRECTV and it thinks I am living in Philadelphia (I live in Southern California). I went to location and it said location is set.
New Member
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1 Message
I just got my account for streaming DIRECTV and it thinks I am living in Philadelphia (I live in Southern California). I went to location and it said location is set.
DIRECTVhelp
Community Support
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256.4K Messages
20 days ago
We are so excited to have you streaming with us, @Rainbowlab! Thank you for confirming that your location setting is already showing as "Set"! If Philadelphia is still taking over your guide, it is because your Internet Service Provider (ISP) is routing your internet traffic through an eastern data hub. Our streaming system reads that Philly IP address and overrides your physical Southern California location.
Since that setting is locked in, let's try these two direct workarounds to force the SoCal feed:
- The Toggle OFF Trick (If using a DIRECTV Gemini Box): Go to Settings > System > General > Location Status and toggle it OFF. When Location Status is disabled, the app defaults strictly to your Billing ZIP code. Since your account is based in SoCal, this should instantly bring your local channels home!
- Reboot your Internet Gateway: Unplug your home router/modem for 60 seconds. When it restarts, it will force your internet provider to assign your home network a fresh, locally-accurate IP address that matches California.
More information about how your location and billing ZIP Code affect local channels here: Watch local channels on DIRECTV | DIRECTV Support Kenneth, DIRECTV Community Team
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