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Community Support

Community Support

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255.8K Messages

Thursday, June 26th, 2025

Looking to manage your DIRECTV user ID and password?

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4 Messages

9 days ago

The system never sends the one time code by the time it does your system times out if you try too many times then you lock us out of our account for 24 hours and if you do try in that. Let’s see you try in 23 hours the timer reset so you can get locked out for days. Just keep trying to log into your account. I love two-step verification if it works, but you people don’t have a system that works. Amazon Netflix in any bank that has two-step verification the code is sent in seconds . Get a system that works

Community Support

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255.8K Messages

9 days ago

We're sorry for the trouble getting the OTP, @Paulort. If you can't get it through the method you chose, you can pick another way to receive the OTP. You can get it through the recovery email you signed up with or through the email or phone number linked to your account. If the "Enter your one-time code" screen times out, you can start over, but remember that the OTP expires in 60 minutes. If you keep entering the wrong information, the only ways to access your account right away are to reset your password or, if you know your password and don't want to reset it, wait 24 hours to try signing in again. For help with resetting your password or recovering forgotten User IDs, click the link above. If you need more help, contact us here: DIRECTV Customer Service - Phone Support & Chat Charles, DIRECTV Community Team


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