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7 Messages

Saturday, November 4th, 2023

Unable to login to Max app from Direct tv stream

Recently switched from Direct TV satellite service to Direct TV Stream. I have HBO/Max in my tv package but can no longer log into Max app on my devices. Help please. 

Oldest First
Selected Oldest First

14 Messages

2 years ago

Yea that’s the weird thing. I’ve spent 3 days trying everything. I changed the user ID and password’s multiple times. I called customer service from Max and they couldn’t help. It seems as though I was supposed to get a Max registration email from DIRECTV when I signed up and they never sent it but I’m not convinced that would even help

Expert

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6.5K Messages

2 years ago

But the subscription shows up when you log in to your account, correct?

New Member

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6 Messages

2 years ago

For 6 months I have been paying $16 for MAX as an add on through my Directv Streaming account. Worked fine until recently. Now, when I click on the blue MAX icon my programming is severely limited to only a few movies and tv shows. And anything new that I want to watch I have to go to the HBO channel 501, 502 etc. In other words I can't stream everything in the MAX library which I am paying for. Is there someway to update my MAX app using my Directv Streaming service? 

    


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