App for Apple Mini 4 does not work consistently

Are you sure you have installed the new all in one 'DIRECTV' application that combines both satellite and DIRECTV STREAM services in a single app? If not, perhaps you are using an outdated version of the older DIRECTV STREAM application that has bugs. If you have the new app, please try reinstalling it and logging in with your credentials again, verifying that your iPad Mini 4s are updated to the latest software, and restarting the iPads.

Detach254

Tnx 4 response to my post/problem. I am using Stream Supreme (which I think is the latest in the Apple App Store) and the iPad is running 15.5 which is the latest release.

Have deleted the app and power cycled the iPad and reloaded as u suggested……still no program stream….times out.

Any other suggestions? Are u using DirectTV stream on an iPad Mini 4?

I don't know what "Stream Supreme" is, but I don't think that's the correct App. The correct app in the App Store is simply called "DirecTV".

Tnx 4 the response litzdog911.  

there appears to be 5 apps in the Apple store for DIRECTV.  Two look like they are for satellite users when they are away from their satellite dish installation, one is for business, one is an app for control of the DriectTv box, the final one is called Stream Supreme…billed as “directtv streaming in one amazing app.”  This is the one I am using  on all the Apple devices (two iPhone 8, an original iPad min)..and it seems to work fine for all these devices. Two iPad mini4s are the problem that I outlined in my original post.  Appreciate any further suggestions from u or others.

OK. "Stream Supreme" is simply the DirecTV App. When I search on my iPad I see only:

DirecTV -- This is the App you want for your DirecTV Stream service. I guess their marketing tagline is "Stream Supreme". 

DirecTV on the Go for iPad -- This is for DirecTV Satellite folks to take DVR recordings with them.

DirecTV on the Go -- Same as above except for iPhones

Hi DirectTV help….Tnx for responding.

To answer your question…I have just tried the app with my iPad Mini4 on all the local channels (nbc, abc, cbs, fox) same result….the app will not start the stream and eventually times out.

I have used this Mini4 at my home where all other Apple devices (two iPhone 8s and an original iPad mini) all these devices seem to operate fine with the app.  I have also taken the two iPad mini4s to my office Wi-Fi which is ATT fiber and they exhibit the same error I am seeing at my residence (won’t connect to the requested video stream).

is anybody else seeing thi problem on an iPad mini model 4.

Tnx for any assist you can provide.  

Hi @donturrell, thanks for sharing more details about the situation you are having with the DIRECTV STREAM App.

Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Rafael, DIRECTV Community Specialist

Hi Rafael…..Tnx 4 the response….just got back to my email.  Will be around all day tomorrow (Sat). Is there some time that I can contact u. I am in the Eastern time zone in the US…..on daylight time.

donturrell

Hi @donturrell, no worries. We're here for you 24/7.

You can reach us via Social Media or even better on a Private Message at your best time. We'll be attentive to your response. Thank you.

Rafael, DIRECTV Community Specialist

Hi DirectTV....am here to provide info on issues I have been having with DirectTV Stream app on two Apple Mini4 Ipads

Hello...... is there anybody on the other end of this conversation?

@donturrell this is a public forum, not DIRECTV SUPPORT. If you want to talk to an agent, you call DIRECTV (number in my greeting below).

Sorry...thought I was on the a private chat with DirectTV Support

@donturrell it’s all good. As a side note, if you have DIRECTV STREAM, be sure to tell the agent that you are calling about the product ‘DIRECTV STREAM’ as saying just plain-old DIRECTV gets you sent to the satellite side.