New Member
•
3 Messages
Box turns off and does not retain resolution setting
Recently, suddenly, two problems started occurring on our DirecTv Stream box. When pausing viewing on an app, after a few minutes, the box turns off. At the same time this problem started, the box also now does not retain the resolution setting. Anytime the box is turned on, it is in standard definition and I have to go into the menu and select 1080P. It is not set to a different setting, the setting is just blank.
I've tried resetting the box and checking all the settings related to both power and resolution. Nothing seems to help.
Any suggestions?
Ludwick577
ACE - New Member
•
3.7K Messages
2 months ago
I had the same issue with my Gemini Air. Turn on your screen saver in the settings area
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
2 months ago
Thanks for your troubleshooting effort, @c29prc. We have a specialist available to help you with your post. Let's meet in DM. Rizza, DIRECTV Community Team
0
0
chuckpower68
New Member
•
2 Messages
6 days ago
What was the fix? Mine is doing this now.
0
0
goldw1800
ACE - Professor
•
2K Messages
6 days ago
@ludwick577
If you have a 4k TV Check to see if your HDMI port that the Air is connected to is set in the TV HDMI port setting for Enhanced or 4k
0
0
chuckpower68
New Member
•
2 Messages
5 days ago
It is not. This is just something that randomly started happening. For 3 years no problem until now.
0
0