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calkid's profile

Contributor

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6 Messages

Tuesday, July 19th, 2022

Cannot enable HDR

I have 3 DirecTV OTT devices connected to 3 LG TVs. HDR works on two of them as follows:

  - C71KW-200 connected to LG 49” NanoCell 8600 series (2019)

  - C71KW-200 connected to LG 50” NanoCell NANO80 series (2022)

However, HDR does *NOT* work on this combo:

  - C71KW-400 connected to LG 48” OLED C1 series (2021) via DENON AVR-S760H receiver.

I’m very disappointed that I can’t get HDR enabled on the C71KW-400 when connected to the OLED C1, especially since it worked with a 3 year old LG NanoCell 86 series TV.

Observations when attempting to enable HDR feature on C71KW-400 while connected to LG OLED C1 TV:

  • Settings --> System --> Display --> HDR  |  Setting was OFF after LG OLED C1 was connected. (The C71KW-400 HDR feature worked previously with both the LG 8600 series and LG NANO80 series TVs.)

  • After turning HDR ON, a message displayed "Get Ready for HDR - Good news:  your TV supports HDR. To turn it on fully, you'll need to restart your device."

  • After restarting the C71KW-400 the HDR feature was turned OFF again.

C71KW-400 firmware versions:

   KERNEL VERSION = 4.9.282-1-16pre-abrelease-q-wnc-32.2-4

   BUILD = QTG1.201103.001.release-q-wnc-32.2-4

   DIRECTV VERSION = 29.2121.21

   BSL VERSION = 2.2.5.0

   BSU VERSION = 3.13

   BFW VERSION = 4.2.5

I would appreciate help to get the C71KW-400 to work in HDR mode with my LG OLED C1 TV.

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Community Support

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255.6K Messages

3 years ago

Hi @calkid, thank you for bringing this to out attention.

 

To work on this together, let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).

 

Thank you. We'll be waiting for you. 

 

Camilo, DIRECTV Community Specialist

ACE - New Member

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3.6K Messages

3 years ago

Picture quality is better with it off anyways

Contributor

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6 Messages

3 years ago

On Tuesday, 7/19 I received the following message (at 1:54AM??)
DIRECTVhelp
Hello, please reply to this message to investigated what's happening and getting fix for you. I'll be waiting for you. Thank you. - Camilo, DIRECTV Community Specialist
1:54 am
Then on Thur, July 12 (at 1:54AM again??) I received the following message:
DIRECTVhelp
This Direct Message Chat is closed. If you need help, please start a new post.
So I started a new post, but someone closed it telling me that there was no need to post it again. I hope someone from DirecTV will contact me.

Community Support

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255.6K Messages

3 years ago

Hello @calkid, we hear you, and we're ready to work on a fix.

 

Please create a new post, in order for us to better assist you.

 

Thank you.

 

Maria, DIRECTV Community Specialist


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