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New Member

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3 Messages

Monday, June 6th, 2022

Colors on box

Colors on box changing from green to orange

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ACE - Sage

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46.7K Messages

4 years ago

What box?

Colors where? TV display?

What streaming device are you using?

More details, please. 

New Member

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3 Messages

4 years ago

Colors are on the little box that gets the Wi-Fi signal. Usually blue and green are showing. We are using DIRECTV. 

ACE - New Member

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1.6K Messages

4 years ago

I think what is happening is your wifi is dropping I know that when I have lost internet that the light that is usually green blinks red on my stream box this could be what is happening to you so you may want to check your internet connections and your internet speed.

Community Support

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255.7K Messages

4 years ago

Hi @jmsullinger, your post caught our attention.

To address this properly, please confirm if you're experiencing any  interference with your DIRECTV service when light changes from green to orange.

We'll be attentive to your answer.

Julian, DIRECTV Community Specialist

New Member

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3 Messages

4 years ago

No change/interference in our service when the light changes and we have one of the top internet speeds available so I don’t think that is the problem. 

ACE - New Member

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1.6K Messages

4 years ago

Try resetting the box by pushing the red button on the side and see if that take care of the problem with the lights.

Community Support

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255.7K Messages

4 years ago

Thanks for your updates @jmsullinger.

Your DIRECTV STREAM device may be experiencing weak internet connection. We kindly recommend you to follow these basic troubleshooting steps:

1- Check your internet or Wi-Fi connection and test your signal strength by pressing the Home button on your remote.
2- Then go to Settings > Help > Troubleshooting > Run Network Diagnostics.
3- Also, try using an Ethernet cable to connect to your DIRECTV STREAM device instead of Wi-Fi.

Heads up: Check for DIRECTV device software updates, and then restart your home network.

Let us know how it goes.

Julian, DIRECTV Community Specialist


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