Directv stream mobile app

Hey Bytey. Thank you for informing us about the steps you made. We are more than glad to help you get to the bottom of your login issues. Please send us a PM to validate your subscription and credentials. Luisa, DIRECTV Community Specialist.

Exactly where and how do I PM you?

@Bytey 

Do your credentials work on other devices? Has this been an issue in the past? Are you using the most up-to-date DIRECTV app? What device are you using to stream and what OS is it running? 

The app works fine on my PC.. only have a problem on my Pixel phone. The app has always worked there with no problem until the last Pixel update. As I previously stated, I uninstalled the app.. cleared everything from my phone an restarted it, reinstalled the app and made sure everything was set properly and still can't sign in. When I put my user name and password in, the screen changes to directv quickly and then goes back to the sign in screen. I again checked and all app permissions are on.

The app has always worked with no problems on my phone until this past week. I have no problem with using it on my PC.

Yes, I had a phone update this past week. I checked and all permissions are on including location services.

yes..

I received a response from support telling me to PM them to check my credentials and subscription but I have no idea how to PM them. There is no where here on this page to PM them??? So confusing!

OK.. Thank you for trying to help!! Much appreciated!

That's crazy.. why do they say to PM them if I don't have the capability to do that?? I went to help and under billing and account where it says "Get help with sign in" isn't working.. I get this message.. Hmm ... something isn't working on our end, Give it some time and try again later.

OK.. Thank you