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Sunday, September 26th, 2021

Directv Stream Remote Volume Button Not Functioning Properly

I set up the Directv Stream device, and programmed my remote to a Vizio TV. The mute button works appropriately, and does mute and unmutes the sound when pressed. The volume button acts like it is the fast forward or rewind button, and does just such. The actual fast forward and rewind buttons also do their purpose. I am not sure if this volume button is incorrectly wired or programmed. I tried to repair the remote several times, and used the various resetting options by pressing and holding the arrow buttons. I also tried to press and hold the home and exit buttons, and then click 981. Neither of these have helped to fix the issue with the volume button fast forwarding and rewinding programming versus actually controlling the volume.

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255.9K Messages

5 years ago

Hello @tpekar13, we're here to help!


Please try these troubleshooting steps:


- Disconnect (or unpair) your remote from the DIRECTV STREAM device.
- Press and hold the DASH (–) and APPS buttons until you see the LED lights on the remote blink blue twice.
- Restart your DIRECTV STREAM device by pressing and releasing the red button on the side of the device.
- Point the remote at your DIRECTV STREAM device and press the FAST FORWARD and REWIND buttons at the same time to pair your remote with the device.


https://direc.tv/3CMLO4b


We look forward to help you with this!


Santiago, DIRECTV Community Specialist


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