New Member
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19 Messages
empty program showing in dvr
other day i watched a recording from DVR and deleted it. now its still there and when i click it no information is in box or screen when clicked.
how do i delete this from the DVR ?
New Member
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19 Messages
other day i watched a recording from DVR and deleted it. now its still there and when i click it no information is in box or screen when clicked.
how do i delete this from the DVR ?
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What streaming device are you using?
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dudeinin
New Member
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19 Messages
4 years ago
using directv unit.
it will not delete no matter what i try.
thanks for the reply.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
I've seen that happen but not for that long. The other day I deleted something and it didn't disappear until an hour later. Did u try to go to the website and delete it there? U might also try restarting your box.
(edited)
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Since DirecTV Stream recordings are saved in the cloud, that recording isn't really affecting anything. How long have you waited to see if would disappear on its own?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @dudeinin, thanks for reaching out to us.
Have you tried to deleted the recordings from My Library on your DIRECTV STREAM device?
We also recommend you to make sure your device is updated with the latest version to prevent issues/glitches with the features of the service.
Daniel, DIRECTV Community Specialist
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dudeinin
New Member
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19 Messages
4 years ago
checked after watching 4 recordings and deleting last night and after watching 2 recordings and deleting them also this morning. it box show the name of program and when i click there is no info at all in. even when i click the 3 dots on remote while in that box, nothing shows up. i am also using there streaming box.
just trying to figure out how to remove it from recording list.
thanks for the reply
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dudeinin
New Member
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19 Messages
4 years ago
yes i have and that is where it is showing up at.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We want to explore options together and narrow down root causes. Have you tried to delete a recording using other devices with same results?
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dudeinin
New Member
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19 Messages
4 years ago
ok you ask other devices. i'm only using the directv streaming box.
no other devices
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
You should also be able to access your Stream recordings using a web browser .... stream.directv.com
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dudeinin
New Member
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19 Messages
4 years ago
after reading several posts i just removed removed the bookmark for that program and done a reset via red button on side. after reboot it is still there in my recordings in my library.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Try deleting it with a web browser .... www.stream.directv.com
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dudeinin
New Member
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19 Messages
4 years ago
funny thing i was looking over the guide to set recordings cause its easier on web site then on device. i just deleted it there and checked the device and its gone.
so that tells me they have a glitch in system.
good idea and will have to remember that, but shouldn't have to use web to do things when i have there box
thank you
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dudeinin
New Member
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19 Messages
4 years ago
how new is this streaming service ???
i have been here only a few days now and i'm finding it to hard with all the clicks to get things done. was with cable provider for many years and didn't have to do so many clicks here and there to record things.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Glad you got it figured out!
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