Gemini Air dropping connection

I hope the mesh helps you. I must be fair and update that the new mesh system helped the situation greatly, I still get the "No Internet Connection" / blank screen issue, just much less. My latest theory that is I am getting WiFi interference from the "old" AT&T U-Verse wireless access point (WAP) that was still active since I am still using U-Verse until I get the highest stability possible with DirecTV Stream. I Googled this possibility, but all of the promising information was on AT&T's forums, which they have since completely shut down. (They really want out U-Verse). Yesterday I removed the WAP from U-Verse since the only TV I still have on U-Verse is actually hardwired. Fingers crossed. I really think a software modification/upgrade to the Gemini Air platform would make this better for everyone, but I'm still forging forward on my own.

I definitely agree it is a WiFi related issue.  In the process of installing the "mesh" router I un plugged the power from the AT&T Gateway.  Installed the mesh router from Amazon (https://www.amazon.com/dp/B07WGJ8ZD3?psc=1).  Rebooted everything and started resetting the network.  

When I went to check the TV in the bedroom it turned on without any issues, which I believe it reconnected by itself after I restarted the AT&T router.  

Anyway, both systems have been set up to connect to the new network, and were working fine when I left.  I'll know if it "fixed" anything tomorrow in the afternoon.

I'm going to be filing a complaint with the FCC over this.  It is a known issue by DirecTV and they don't seem to have a clue.  I'm sure it is programming related and could be fixed with an update.  Probably related to new and misunderstood wifi protocols.  

Well so far installing the "mesh" router and choosing it as the network has worked for 1 night!  

Like paulb15480 I have been having the "no internet" message, which is preceded by a blank screen.  The difference is that the tv is a 2022 model Samsung QLED and networking is supplied by a Linksys MX12600 mesh system with one access point about 15' away.  Similarly, when turning off power from the remote while using one of the apps (Netflix, Amazon Prime, etc.) it seems to aggravate the problem, but does not eliminate it.

When the "no internet" message appears I have checked networking and found that the Gemini is definitely off line.

Have done a factory reset twice, checked for updates but still having this issue about once a week.

So far, since installing the new router and moving both of the Gemini Airs to the new network they have not disconnected from the wifi.  

Sorry to say this but DirecTV your tech support (Edited per community guidelines)!  I'm guessing at one point these might have worked properly but some type of firmware/software update broke them, perhaps not all of them.  I'm guessing a lot of people are ok with having to use the remote and just hit "restart system" and are ok with that.  They will probably never complain about the system not working like it should.

You need to start shipping them some type of WAP that guarantees they will work.  

Like several of you I have the “no internet” issue.   I am using Xfinity as my internet provider and have an Omni mesh network.   My computer and cellphone show that I have an internet connection.   I agree that it must be DirecTV problem.   I switched from satellite to the internet service and have had this problem since almost day 1.   

Is it too early to consider a class action lawsuit?

There seems to be 'something' off with the dongle as I too am having the same 'lost connection' issues.  When it says there is no internet connection, everything else on my local wi-fi is still connected and works.  There are zero issues with any other device and only the Direct TV Gemini dongle is having issues.  

I tried to watch a recorded program this morning and it kept stopping and giving the no internet error but - in a few minutes it would come back up.  Then a few minutes later I would again get the lost connection error and had no output from the Gemini dongle. This went on over several cycles and I gave up trying to watch.  I then changed my Fire TV input to the Fire connection, started up the Direct TV app there and was able to watch my recorded program from where I left off with no interruptions.   

This is not the first time either - I've reset the device several times, had it replaced once and have checked my ISP, router and wi-fi setup and found no problems there.  It's also very odd that the only device with issues is the Direct TV one.  The Tech team at Direct TV needs to investigate this more fully and see if there can be some firmware fix or update to address what is an ongoing and widespread issue.  

Have you tested using another HDMI port?

Have not switched ports - I'll give that a try but it doesn't make a lot of sense.  

Not a lot of things make sense with the service.

Then don't try it. Contact support and discuss with a rep. Lots of post about the issue with no known solution reported.

I doubt this issue is anywhere close to worth a 'class action' suit.  FCC has a complaint for dealing with providers and equipment issues. 

https://consumercomplaints.fcc.gov/hc/en-us/articles/27646986117268-TV-Form-Descriptions-of-Complaint-Issues

Well, I guess I'm done with all of this. In my previous posts you can see what I have tried and worked through and when I falsely think I am making progress, next thing I know the problem comes back. Once again when I turn on the DirecTV device and TV the failure mode is a blank screen eventually leading to the No Internet Connection message at which I can select Restart and after it reboots everything works great. If I run the network diagnostic it says I have an excellent WiFi connection. It got so bad over the weekend that all 4 of my TVs would display the blank screen EVERY time I turned any TV on. Meanwhile, all of the other computers, devices, and phones are connected to the same WiFi network without any problems whatsoever. I can check logs, run tests, you name it and the WiFi is healthy and strong all over the house. There is something very strange concerning the WiFi implementation on these DirecTV devices. It appears to be very picky and not resiliant at all. 

I love the features of this platform and wish it worked reliably, but it doesn't, not only for me but apparently many other people. When I search I see complaints, but no meaning solutions being offered. Early on all DirecTV could offer was to replace the devices with new ones. In my mind that is not going to solve the problem at all as all four of my brand new devices have the same problem on all the TVs all over the house. Once it powers up/connects it works great, but it is way too fiddly to start up and other people in my household won't stand for that since they aren't as much of a geek as I am. They just want the TV to work when they turn it on.

So I am going to cancel my account with DirecTV. I am tired of struggling with how to make this work. I have spent too much time and money on this. It's a shame. I guess I'll monitor the situation and if answers are ever found to solve these problems I could always open the account again.

I've used a Gemini Air for over a year and haven't had one issue with it connecting to my wifi. If there has ever been an issue--it's b/c my internet went down. The Air performs as well as the Gemini box. 

Ludwick577

I am so glad it is working for you, seriously. That is what is so frustrating to me. I have strong current mesh WiFi all over the house that I don't have any issues with connectivity with any other devices. Once the Air powers up and connects successfully it works great. It's just that initial power on phase that is the problem. There must be something different about your network and I am happy it works for you. I wish it worked for me because I love the platform, features, and capabilities. I truly think there is some sort of firmware update that would make the startup more robust and reliable so that it will work with a wider range of network setups. 

I have cancelled my account and will monitor to see if this situation improves in the future. Would love to come back to DirecTV.