2 Messages

Friday, September 15th, 2023

Gemini Air dropping connection

I recently hooked up the device in my bedroom TV hung on the wall. I constantly lose internet connection on the device. I have a very strong connection in bedroom (my router is in living room on other side of the wall). Could being behind a large tv cause the issue? I had a Roku TV previously in same spot without issue. I don't have any hiccups when it is connected like a weak signal. I thought of buying an HDMI extension cable

Oldest First
Selected Oldest First

8 Messages

2 years ago

Paul,  I would like to use T Mobile since they have been my cell service for 12 years.  The issue I have is my TMobile phone only gets 2MBS download and .05 upload at my house.  Numerous times over the past several years I have opened service records and get response like your phone is bouncing between two towers, we should have it fixed in a few days. Call back and test and no changes, They finally gave up. Interesting I can go about 1/2 mile away and get 360MPS on my Samsung phone.  So I use Century Link and get apx 100 MPS Down and 20MPS up.  for about the last 15 years.  This has always been plenary fast to watch Netflix, Paramount, Disney, You Tube TV etc. with the current settings.  And Directv works great with no buffering issues. 

5 Messages

2 years ago

Just an update.  It may be that "something" has changed in the background or with the way in which the system connects to the in-house dongle.  I have not had any issues for sometime now and nothing has changed on my end.

In addition, the remote control was eating batteries and needed to have them replaced in less than two weeks.  The last set I put in is now way beyond that and still going strong - to me this means "something" changed as the outcomes are now different.  Hopefully this will now be a stable situation.  

Tutor

 • 

6 Messages

2 years ago

What I did was to buy a couple of smart plugs and I programed to turn off and on 2 minutes later about every 6 to 7 hours.  I received a couple of new dongles from Directv with a manufactured date of 01/2024 thinking the old ones they gave me mayb be causing the issue.  Regardless the issue starteed up again in a few days when I left the TV off.  SInce all my testing began and troubleshooting the issue seemed if I did not watch TV for about 12 hours I would have to wait for the message to reboot.  So since I did not want to be home turning the TVs on and off I had the smart plugs do it for me and the only thing plug into the smart plug was the Dongle.  Since I started  with the make do fix I have not had an issue.  SO for the people who issue went away what is the setting for Power save?   Thanks for everybody input.  I was so desperate to get it fixed I almost tried somebody suggestion to replace my complete mesh system,  WHen pricing at the store I did not want to spend $300 and do a bunch of work reconnecting all my devices and I thought a $20 solution for a couple of Wemo plugs might be worth the try.  If not I could always use someplace inside the house like the other ones I use indoor and outdoor for things like Christmas Lights.  A very nice smart plug to replace all those old timers.  Nice app with multiple settings like fix on off time, maybe 15 minutes before sunset and fixed off time, etc.  

ACE - New Member

 • 

3.7K Messages

2 years ago

Settings...system....device preferres...screen saver....turn off power saving......

This prevents it from going into sleep mode after 4 hrs of inactivity 

(edited)

Tutor

 • 

6 Messages

2 years ago

To

Ludwick577   Thanks I have tried that in the past with both settings.  It ships with it on and I was failing so I change it to off when I was reviewing my settings for the TV and the dongle and everything had power savings off and still would fail when off for 10 or 12 hours.  New equipment same results.  The only thing that has fixed it for now is I have a special electril plug that powers off just the dongle every six hours for two minutes.  SInce then I have not had an issue.  Not the way it should be. Directv  should really work with me and fix the issue.


NEED HELP?