If you have a DirecTV Stream box then you can verify by going to settings. Roku and Fire Sticks do not have a "home setting". your home is based on your billing CC zip code.
You can confirm the home network that you're using by clicking here and following the steps listed on the link, and if you need to update the network, that would be the best way to do so.
Thank you for your insgihts @bcbsncjlj. The guide we shared works to update the home network through any connected TV device in case you’ve changed your internet service provider or moved.
@jtrippy, as you were trying to check your home location from an iMac, your browser could had blocked the location service, so you were not able to do it. Please use a device with the location service turned ON, so you can access your account's preferences. Keep in mid that if you attempt to set a new home location from your current home location, you will receive a message <Your current home location matches the one we have on file>.
Please let us know if you have any doubt about this.
@DIRECTVhelp ...but there is no home location with Roku or Fire Sticks. Only on the DirecTV Stream box that "does" have location services. These devices do not have GPS or location sevices so the service uses the IP address to determine the location of the device. DirecTV Stream uses geolocation service to report location of devices based on the IP address. DirecTV Stream then uses this information for local and regional sports netwok mappings to the device.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What streaming device are you using? Typically it's based on your billing zip code.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
If you have a DirecTV Stream box then you can verify by going to settings. Roku and Fire Sticks do not have a "home setting". your home is based on your billing CC zip code.
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jtrippy
New Member
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14 Messages
4 years ago
I was checking through my iMac. Is that the only way you can verify the home setting is through the streaming device?
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Your Mac uses location services to determine your location. Since you are using a URL and not an app I don't know. What's your issue?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @jtrippy, thanks for reaching out.
You can confirm the home network that you're using by clicking here and following the steps listed on the link, and if you need to update the network, that would be the best way to do so.
Let us know how it goes.
Maria, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Once again guys that is only available if you have the DirecTV Stream box. This info is useless with a Mac. Come on read!
He said he is trying to check with a Mac!
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jtrippy
New Member
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14 Messages
4 years ago
Hey pal, I can read! You need to use some humility. This stuff is new to some of us and we are trying to learn. Be more considerate....
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
@jtrippy if you were referencing me I was pointing out the blunder to the support rep. Not referring to you.
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jtrippy
New Member
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14 Messages
4 years ago
Got it!
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
They basically just work from scripts. Only first line of support.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@jtrippy, as you were trying to check your home location from an iMac, your browser could had blocked the location service, so you were not able to do it. Please use a device with the location service turned ON, so you can access your account's preferences. Keep in mid that if you attempt to set a new home location from your current home location, you will receive a message <Your current home location matches the one we have on file>.
Please let us know if you have any doubt about this.
Sebastian, DIRECTV Comunity Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
@DIRECTVhelp ...but there is no home location with Roku or Fire Sticks. Only on the DirecTV Stream box that "does" have location services. These devices do not have GPS or location sevices so the service uses the IP address to determine the location of the device. DirecTV Stream uses geolocation service to report location of devices based on the IP address. DirecTV Stream then uses this information for local and regional sports netwok mappings to the device.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Are you having an issue with your service?
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jtrippy
New Member
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14 Messages
4 years ago
bcbsncjlj. Thanks for your and explaination.
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jtrippy
New Member
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14 Messages
4 years ago
No issue with service. Just wanted to know if my home location is correct. Just signed up. Guess I will have to buy a DirectTV Stream box?
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