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6 Messages

Thursday, July 21st, 2022

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How to enable HDR with LG C1 OLED

I have 3 DirecTV OTT devices connected to 3 LG TVs. HDR works on two of the three setups as follows:

  - C71KW-200 connected to LG 49” NanoCell 8600 series (2019)

  - C71KW-200 connected to LG 50” NanoCell NANO80 series (2022)

However,HDR does *NOT* work on this combo:

  - C71KW-400 connected to LG 48” OLED C1 series (2021) via DENON AVR-S760H receiver.

I’m very disappointed that I can’t get HDR enabled on the C71KW-400 when connected to the OLED C1, especially since it worked with a 3 year old LG NanoCell 86 series TV.

Observations when attempting to enable HDR feature on C71KW-400 while connected to LG OLED C1 TV:

  • Settings --> System --> Display --> HDR  |  Setting was OFF after LG OLED C1 was connected. (The C71KW-400 HDR feature worked previously with both the LG 8600 series and LG NANO80 series TVs.)

  • After turning HDR ON, a message displayed "Get Ready for HDR - Good news:  your TV supports HDR. To turn it on fully, you'll need to restart your device."

  • After restarting the C71KW-400 the HDR feature was turned OFF again.

C71KW-400 firmware versions:

   KERNEL VERSION = 4.9.282-1-16pre-abrelease-q-wnc-32.2-4

   BUILD = QTG1.201103.001.release-q-wnc-32.2-4

   DIRECTV VERSION = 29.2121.21

   BSL VERSION = 2.2.5.0

   BSU VERSION = 3.13

   BFW VERSION = 4.2.5

I would appreciate help to get the C71KW-400 to work in HDR mode with my LG OLED C1 TV.

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ACE - New Member

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5.2K Messages

3 years ago

You already posted about this issue. No reason to make duplicates. So far, some users have responded to your post so if you want help you’ll need to report back there.


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