Are you having issues? DirecTV Stream is like any other streaming service that depends on a internet connection. Repeated buffering or congestion may result from a technical problem with the content provider or your internet service provider (ISP), but it can also occur when too many devices are using an internet connection at the same time. However, in most cases, it's a function of your internet speed. Just because you have a strong bandwidth does not mean that you may not have issues.
I also Stream the following Apps, Hulu, Prime TV, Netflix, Paramount+, Apple TV and Disney+.
These other streaming services do not experience the repetitive Black Screen issues that I am experiencing with DirecTV Stream...??
Same internet connection, ethernet cable, HDMI Cable, 4K LG TV and with most of these streaming Apps I am using the DirecTV Streaming device to access the Apps. The DirecTV Streaming Device is two weeks old ordered from DirecTV. The App and firmware are up to date.
Suggestions on how to improve or minimize the black Screen issue?
Hi @JackRe, thank you for bringing this to our attention.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
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Expert
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6.5K Messages
4 years ago
Are you having issues? DirecTV Stream is like any other streaming service that depends on a internet connection. Repeated buffering or congestion may result from a technical problem with the content provider or your internet service provider (ISP), but it can also occur when too many devices are using an internet connection at the same time. However, in most cases, it's a function of your internet speed. Just because you have a strong bandwidth does not mean that you may not have issues.
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JackRe
Contributor
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10 Messages
4 years ago
I also Stream the following Apps, Hulu, Prime TV, Netflix, Paramount+, Apple TV and Disney+.
These other streaming services do not experience the repetitive Black Screen issues that I am experiencing with DirecTV Stream...??
Same internet connection, ethernet cable, HDMI Cable, 4K LG TV and with most of these streaming Apps I am using the DirecTV Streaming device to access the Apps. The DirecTV Streaming Device is two weeks old ordered from DirecTV. The App and firmware are up to date.
Suggestions on how to improve or minimize the black Screen issue?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Jhonatan, DIRECTV Comunity Specialist
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