New Member
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3 Messages
New DirecTV Customer Unable To Log-in
I am a new DirecTV Stream customer who signed up today. I have been unable to get into the service either by app or computer. I have tried a phone app and Roku and website on computer. When I go into the website I am able to see my account information but when I go to watch it won't let me. On the mobile app and Roku it gives me the error "Subscription required. Please subscribe to DIRECTV Stream. Code 8012." I thought maybe I had to wait to be activated in system but I have waited a few hours and it still gives me the error. I have used similar streaming services in the past and it always works immediately. Any help would be appreciated. Thanks.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Do you or did you previously have DirecTV Satellite?
I've seen this issue when folks use the same username/email address for both DirecTV and DirecTV Stream. It's best to use a different email address if you had DirecTV Satellite.
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cyclekc1
New Member
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3 Messages
4 years ago
Nope. I never had satellite with Directv.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Time to call them. Phone number below.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Hi @cyclekc1 , glad to know you're part of the DIRECTV STREAM family now.
Are you getting this error in all your devices? Please let us know in a Direct Message to take a closer look, check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) and we'll take things from there.
We're here to give you a hand.
Lizeth, Community Specialist.
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abbickford
New Member
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1 Message
4 years ago
I'm having the same issue here. I'm on the phone with DirecTV support right now and they're citing a national outage affecting lots of customers and to log in within 24-48 hours...
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cyclekc1
New Member
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3 Messages
4 years ago
It worked by just giving it sometime and logging in over and over. I'm enjoying streaming right now! Thanks for the help everyone! Appreciate it.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Hey @cyclekc1, we're happy to know that everything is good now.
Sergio, DIRECTV Community Specialist
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