I guess there's no way to do it if you signed up through Roku.

Maybe I can just buy the box online, not sure if it would work.

You can do it on the Dtv stream website under you account. When I signed up for Dtv Stream in 2021--I ordered a box 3 days later. You can also do it on their twitter support or Directv stream website live chat. If you don't see it under your account---there is a live chat icon in the lower right hand corner on the account page you can use to order one.

Not trying to be difficult it's just really frustrating, been trying to sign up for like a month.

No credit card or email address ever works, always gives an error. Incognito tab, different computer, over phone with support, doesn't matter.

No option to buy box on my account page on directv or AT&T.

I am an AT&T fiber and wireless customer. I signed up for a streaming account through the DirecTV app on a Roku TV. So I'm able to login to DirecTV stream website but there's no option to order boxes.

I'd like to get the DirecTV box and remote.

@jc6845 I gave you 3 ways to order a Dtv Stream box but you seem to ignore peoples' suggestions. If you can't find how to order them on the Dtv Stream website--you can either contact Dtv Stream phone number1-888-429-4023... Do the live chat via the icon on the lower right corner after you sign into your Dtv stream account---or contact them on twitter @DirectvHelp to order one.

@bcbsncjlj It looks like I do have the unlimited cloud DVR

Yeah I've called them, they can't order it for me, they don't have the option.

I'm not ignoring anything. There's an error on the backend systems that won't allow me to sign up, I was supposed to get a call back from a supervisor but never did. There are other people online having this same issue.

If I try to sign up it debits my card $30 then immediately credits it back.

I need some escalated support but it's difficult to get a hold of anyone who can help.

Contact their twitter support @Directvhelp. They are always more hellpful (for me) than their phone number. https://twitter.com/directvhelp It takes around 5 minutes for them to respond and start a chat.

@Ludwick577 Thanks, will try that

So the history is, I'm an AT&T fiber and wireless customer and for some reason I cannot sign up for DirecTV streaming (or at least the normal way where I can also order the box), I've tried many ways, and a supervisor told me it could be an error on their end. Been trying here and there for the past month.

I was able to sign up for streaming through the DirecTV app on a Roku TV, but now ordering the box is not available. Support said they didn't have the option for me to order it either, when they pull up my account. If I log in online, there is no option to "manage devices".

Will try twitter.

What he is  saying is when he was on his Roku device and opened up the DIRECTV stream app. There are two options, sign in, or try Directv stream. If you select try Directv stream, you can sign up for Directv stream through the DTV app on Roku . When you do this, a Directv stream account will show up on the Directv website, but there is no way to order the box for an account that is being billed by a third-party ( Roku). You can, however buy a used box from somebody on eBay or Facebook marketplace, etc., when you plug it in, it will ask for your user ID, simply use the user ID you used when you signed up through Roku, and you should be able to use a box with your Roku account with the unlimited DVR, if that's what you got
You just need to make sure the box you were buying is not tied to the other persons username. They need to go onto their DIRECTV stream account and toggle off the "auto sign in" feature. Otherwise, if you plug the box in it will automatically sign in to their account.

Perfect will try this, thanks for your help!

Advice.....do not buy a box from Ebay. Once your trial thru Roku ends --why not sign up for the trial thru the Dtv Stream website and order a box there? Is that where you said your Credit cards aren't being accepted?

Correct, I’ve tried a few different cards and email addresses.

I had the exact same issue. DYV stream would not accept my payment no matter what card I used so I signed up through Roku and purchased the box 3rd party from Facebook Marketplace locally. 

When you signed up thru the Roku app---were you asked for an email address? But you said you can sign into the Dtv Stream website?