New Member
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3 Messages
Remote not working with Sony TV
The Direct Stream remote works fine with volume and ON/Off but when I push the guide, Home , or List buttons the TV is reacting as if the input button was pressed. Switching the Input. If I go back to the correct input using the TV remote the guide is up. But this will not work.
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi @bunyipww, thanks for bringing this to our attention.
We know the importance of having our devices working properly, and we want to help you with this. Please try these steps to troubleshoot the DIRECTV STREAM remote.
If further assistance is needed, please let us know.
Rafael, DIRECTV community specialist.
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bunyipww
New Member
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3 Messages
3 years ago
The remote is working just not the 3 buttons in question I don't see how any of the steps suggested will help in any way. Not that I have not tried them
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
@bunyipww, I appreciate the update. Thanks for giving a try to our previous recommendation.
Based on what you're sharing, resetting your DIRECTV STREAM remote should do the trick. To do so, please follow the next steps:
1 - Press and hold the Home and Exit keys simultaneously, until the LEDs on both sides display red.
2 - Press 981 on the remote control.
3 - The LEDs will turn Off and then blink blue 3 times on both sides.
Once you're done, pair your TV with the DIRECTV STREAM remote once more, and let us know the results. We'll keep an eye on you.
Catalina, DIRECTV Community Specialist.
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bunyipww
New Member
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3 Messages
3 years ago
That did not fix the issue but because of it I figured out what was, previous setup was uverse that I had coming out from the box into a splitter one side to the TV the other to a transmitter. The remote when I hit guide was looking for what port the box was on and switching to HDMI 1. I removed the splitter and have normal connections and all is right now.
Thank you for your help
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
@bunyipww Thanks for keeping us posted.
I'm glad to know you got this figured out. We'll be here for you if further assistance is needed.
Catalina, DIRECTV Community Specialist.
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