Sound Out of Sync with Video

Hello, Dave. We are here to assist you with the issue you are facing with your DIRECTV device. We'll send you a DM with a link to review your file and provide better assistance. Rhyan, DIRECTV Community Specialist

Yeh, @Rhyan, I am sure you will blow me off just like all of your @DIRECTVhelp DIRECTV Community Specialist bots have done in the past. You posted your reply at 7:54:47 AM on Tuesday 21 May 2024. It is now 6:09 PM on 21 May 2024 and the most recent DM in my Inbox is still the message sent by @Criscel at 7:33 PM on Wednesday 1 May 2024.

I signed up for Hulu's Live TV free trial last night. I will make a decision sometime Thursday about which live TV streaming service I will use from that point forward.

Geez...What is wrong with this company? Even cancelling service is a major pain!

Hi, @DaveM4210. We understand that you have a choice, and we don't want to see you go. Please meet us in DM, and we'll surely look for options and discuss your concerns. Jason, DIRECTV Community Specialist.

It should be illegal to require a phone call to cancel any subscription service!!!

How INCOMPETENT is this company? It took THREE phone calls to get my account closed! It has become easy to understand why DirecTV is bleeding customers. On the first call yesterday evening, I had the misfortune of getting someone, maybe she was a rookie, who had no clue what she was doing, other than being an expert at reading a condescending script.

Next, I demanded a supervisor. He told me he had closed the account, and I would receive an email confirmation within the next 15 minutes. Apparently he was as clueless as the first person I talked to. I waited until mid-afternoon today for that email.

Today I met with success and got a lady that was able to close the account, and I received the email confirmation while I was still on the phone with her.

I hope everyone that is considering DirecTV Streaming sees and reads this complete thread, and chooses to go elsewhere. This has been a horribly bad experience, and you can bet that I will be telling everyone, including sending a copy of this thread to every web site that I can find that hosts a review of DirecTV Streaming and/or their streaming device.

Just for the record, I am not streaming by choice. I live in a "seniors" apartment that provides internet and cable TV with the lease. In September of last year, they cancelled their Comcast service and contracted with a third-party provider that primarily deals with nursing homes, assisted living facilities and budget-priced hotels. They only provide a limited number of basic channels, and do not offer DVRs, so if residents wanted DVRs or HD (better that upscaled 480p) service, we had to go to streaming. DirecTV Streaming was the third service I tried. I am now on my forth streaming service provider.

Solution: I had the same issue on my TCL Beyond TV6. It was like watching an old godzilla movie!

I went into my tv's audio settings and turned OFF to DOLBY ATMOS feature

I have this issue often if we fast forward either recorded material or a show we are just behind real-time playback. If we even touch the rewind button it syncs back up 100% of the time. Annoying, but but not debilitating. For as much as we pay for this service (don't even start with me about the amount of time we were without ESPN--which we were paying for---$20 credit my butt), the shows should be reading our minds and not have us need to massage them to work properly. 

We switched from Spectrum to DIRECTV 3 months ago. It’s been nothing but a nightmare. I have the voice sync issue, across all venues, all channels, DVR shows, whatever. I discovered NEVER hit the reset button on the Gemini plug in device on the back of the TV. When I do that the system commences forgetting I even have an account, forcing me to essentially start from scratch, enter passwords, restore all my streaming services and having to sign back into all of them. Streaming apps disappear from the menu screen and need restored. The voice command mode on the remote gets deactivated also, requiring a reprogramming of it. If I shut down power to the ATT modem and restart many of the same issues arise. One Directv tech tapped into my system and recommended a new remote and Gemini device, which they shipped and I Activated. To no avail. This DIRECTV experience has been a disaster. 

Please don't respond to threads where the last response was a year or more.