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3 Messages

Monday, May 9th, 2022

Sync Audio Help

I have issues syncing DirecTV Stream audio with Vizio TV or Vizio sound bar. I've tried but just don't see much improvement. Any suggestions where to go? Thanks.

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Community Support

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255.6K Messages

4 years ago

Hello @BDK81, we want you to enjoy a high quality experience with the best of our service.

Please let us know the model of the streaming device you're using with your VIZIO TV. Also, if you haven't yet, try these troubleshooting tips to help fix common sound issues.

We'll keep an eye on you.

Karen, DIRECTV Community Specialist

New Member

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3 Messages

4 years ago

I am using the DirecTV streaming box on all three of my Vizio TV's. It has really been frustrating to try and get the audio synced. I wish there was a guide or video on how to easily accomplish this.

Community Support

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255.6K Messages

4 years ago

Thanks for the details @BDK81

 

If DIRECTV STREAM doesn’t play any sound, plays sound out of sync with the video, or has other sound problems, try these options:

1. Check the volume level and mute settings on your TV and any audio-visual (A/V) receivers you may have.
2. Check audio settings on your device using your remote: Press the Home button, then Settings > System > Remote & Devices > Program Your Remote > Advanced Remote Program > Switch Volume Control.
3. Make sure that your optical audio cable or HDMI cable is snugly attached to your device, the TV, and any A/V receivers.
4. Connect your device to a different input to see if you can hear sound.
5. Check here how to fix DIRECTV STREAM device issues. 


Please let us know if that works for you.


Katherine, DIRECTV Community Specialist

ACE - Sage

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46.7K Messages

4 years ago

Due to network timing differences between different DirecTV Stream boxes, it will be impossible for you to synchronize the audio on three different devices. 


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