New Member
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4 Messages
Unable to change option of VIEW LIVE TV ON STARTUP from on to off
Unable to change option of VIEW LIVE TV ON STARTUP from on to off
Others on the list (is cc on/off, autoplay on/off) allow me to change.
This is a nusiance especially when I last left on a sports cahnnel and it shows the current score when I want to watch the entire game.
Accepted Solution
litzdog911
ACE - Sage
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46.7K Messages
3 years ago
Right, it doesn't have an arrow because you can't change it. Mine is exactly the same. It's not designed to be disabled, regardless of what DIRECTVhelp seems to think.
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
What streaming device are you using?
Did this use to work properly?
Have you tried resetting the streaming device?
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kpk001
New Member
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4 Messages
3 years ago
What streaming device are you using? Irrelevant - Using settings via computer login
Did this use to work properly? Just signed up. First time I tried. It is default setting
Have you tried resetting the streaming device? Again Irrelevant
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
Not irrelevant. You're using your PC as your streaming device. I can confirm that there is not an option to disable "Play Live TV on Launch" with the PC browser.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello, @kpk001. Thanks for reaching us out over our forums, we'll be happy to help.
We understand the importance of having our services working properly, specially when we are just starting.
For that same reason, I want to recommend resetting your devices, this may fix the issue you are experiencing when trying to change the option of ''View Live Tv'', and you can find how to do it in here.
Please let us know how it goes, we'll be here and waiting for you reply.
Rafael, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
Rafael,
No, you cannot change that setting on the PC web browser DirecTV Stream viewer. Check it for yourself.
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kpk001
New Member
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4 Messages
3 years ago
DIRECTVhelp - typical useless generic info
Disagree litzdog - See below:
Others have change arrows, Live.. does not
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
@kpk001, Thanks for your cooperation, we appreciate all the details.
Let's try deleting cache & cookies. After this is done, restart your browser and try again. Please let us know how it goes, we'll be here.
Rafael, DIRECTV Community Specialist
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kpk001
New Member
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4 Messages
3 years ago
Thanks for confirming this litzdog
Is there any option to stop the Directv 'specialists' from anwering questions and just letting users respond?
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
I wish. But their answers aren't always wrong. Typically they want to engage you in a private chat support session and then none of us know what transpired.
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ferdberferd
New Member
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79 Messages
3 years ago
I can tell you from personal experience that what you get in a private DM is the same level of helpfulness and accuracy as you see in their public posts.
🙄
Oh, and they don't suddenly acquire reading comprehension when they are in a DM.
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