New Member
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5 Messages
update c71kw-200
I have 3 equipment model C71KW-200. always looking for updates when turning on. but they never get updated. Is there any way to force the update? the 3 same failure
New Member
•
5 Messages
I have 3 equipment model C71KW-200. always looking for updates when turning on. but they never get updated. Is there any way to force the update? the 3 same failure
bcbsncjlj
Expert
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6.5K Messages
4 years ago
Are you using WiFi? Go ethernet for the updates. Been many reports of issues with the updates using WiFi.
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nachito3x
New Member
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5 Messages
4 years ago
I have tried both without success0
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Then I would do a factory reset on the box. Make sure you hard-wired (ethernet). Hold red reset button down for about 20-25 sec and it will reboot up showing factory reset. Gp thru install process again.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @nachito3x, thanks for bringing that to our attention.
Let's follow these steps to fix DIRECTV STREAM device:
1-Confirm your device cables are securely connected.
2-Restart your DIRECTV STREAM device.
You can:
1-Press and release the red button on the side.
2-Unplug your device for at least 30 seconds, and then plug it back in.
Let us know how it goes.
Julian, DIRECTV Community Specialist
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nachito3x
New Member
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5 Messages
4 years ago
I already tried several times and it always gives me an error. the same in the 3 receivers0
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Do a factory reset with wired connection.
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nachito3x
New Member
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5 Messages
4 years ago
dont work
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
In this case, we recommend you to wait until the update is automatically completed by the system itself. No updates will appear until there are any new ones available.
Let us know if you have further questions, we're here to help!
Julian, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Where did you get these boxes?
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
betcha is was ebay
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nachito3x
New Member
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5 Messages
4 years ago
yes ebay
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.
Thank you.
Mariana, DIRECTV Community Specialist
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