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Saturday, August 27th, 2022

Wrong local channels / wrong "Location Zip Code"

Ever since I updated my CC info with DirecTV Stream a few days ago, I have been getting local channels from Denver, CO as opposed to Dallas, TX (my location).

I discovered that my "Location Zip Code" was incorrect.  Trying to get it fixed by talking to DirecTV Stream support representatives (3 to be exact) did not work.  I discovered that the only way to fix it is by "restarting" the box.  After restarting, the "Location Zip Code" is corrected, but it takes a few minutes for the channel guide to correct itself and the correct local channels start to work.  But the fix is only temporary.  Every morning (and sometimes during the day), I discover that I am not getting correct local channels and confirm that the "Location Zip Code" has reverted back to being incorrect.  Billing zip code is correct.  I have 3 boxes and it is happening on all three boxes.

Any suggestions on how to fix this permanently?

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Expert

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6.5K Messages

3 years ago

Try doing a factory reset on one box and see if that corrects the situation. Hold the red button down for about 30 seconds to complete the factory reset.

ACE - New Member

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3.6K Messages

3 years ago

Also, restart your internet modem/router. 


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