Contributor
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3 Messages
21 days
I returned my modem on 4/9/18 and for some reason this I am being told they don't have it in the system. How can I fix, last time I called, supposedly it wasn't processed and they were going to notate it on my account. Well that was 2 weeks ago and its still saying the same thing,it says its delivered, not sure what's going on but I am still being charged for this. PLEASE HELP!!!!
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Good morning @ojones,
It is my understanding you have been charged for a modem you returned. This is definitely something I can fix for you.
In order to facilitate this exchange, I would need to access your account. To protect your security and privacy we will need to move this conversation to a less public arena. In the upper right you will find your forums inbox. There you will find a private message from me. Respond to this memo with the required information, and we will start form there.
Thank you for using the Community Forums, and have an excellent weekend.
Anthony, AT&T Community Specialist
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ojones
Contributor
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3 Messages
7 years ago
These people are the DEVIL!!!! So I called CS today, only to be told that even though I returned the modem I have to pay for it because it was after 6 months, i told her I called numerous times to find an alternate method to return it only to be told to take it to a UPS station(there are none near me) I only got help online during chat and the guy sent me a USPS label in April... Sooooo I asked her, so you're telling me I have to pay for something I don't have and she said YES!!!!
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JohninFL
Scholar
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167 Messages
7 years ago
You need to call the corporate office in Dallas and ask to speak to someone in U-verse senior management. These people can and will help you. My three week old issue was taken care of in less than 2 hours. Good Luck!
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Good evening @ojones,
I am glad we spoke to today on the phone and we were able to resolve this matter. The change to the account which we agreed upon has been made.
Thank you for accesingthe Community Forums, and have a terrifc weekend.
Anthony, AT&T Community Specialist
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