Account Start Up has been a complete disaster and ongoing

Since we started with ATT it has been a complete issue. There was an issue with the address so I did as instructed and they cancelled my first order and I had to complete another. ATT installation guy comes to install on the order that was cancelled, so he called his superior and he said they would fix it. I asked are you sure because I do not want this to become an issue. He said no problem they already moved everything. So 6 hours later the installation is complete but because the phone port was cancelled when they moved the order it was going to be a few days until it could be fixed. After 4 days still not phone, so I called and they said that they could not do anything until the number went back to Time Warner. Well another week goes by I call again with no result. I call the very next day and they were able to get the install fixed. During all these weeks of not having a phone and for about 45 days. ATT people would randomly come by and ask if we had an issue with our service, we would always ask them if they were the ones here to bury the line which was the other issue we had at the time. But none of them came by to do that, they would just ok we will send you in for an emergency bury. It was just over 60 days before the line finally got buried and it was 25 days until our phone number finally ported.

Next is the billing, we got our first bill and none of the promotion discounts were on the bill nor was any of the activation credits on there. So the bill was about double than what we were expecting. So I call and discuss the bill and after explaining everything they agreed it was incorrect and to expect the fix within 72 hours. So I wait 3 days and called back to see why the bill had not been fixed, went over the whole deal again and they agreed we were owed the credits wait 72 hours. So I wait another 3 days and called again and had to do the same. Waited another 3 days and finally the lady on the phone said this is needs to be taken care of now and placed me on hold and within 5 minutes the credit was applied to my account.

Next the rewards cards, so now because of the fixes my rewards cards had been disqualified so I called the rewards department and asked them to please assist me in correcting this. The lady said she would correct them and it will take about 7 to 10 days to see it. So in 3 days I called again just to verify and the gentleman I see a card for $150 and a card for $100 but it will take a couple more days. After a few more days a $150 shows up but no $100. So I call again and they told me dont worry it will process with that one. So I just wait for my cards. Keep in mind my cards are already 30 days late coming to me because of all the changes on my account. Well over 60 days after I get my service I get the $150 card wait a couple days and still no card. I call again and they said oh were sorry but they messed up when they made the changes and it says that you only qualify for a $50 card so the $100 card was rejected. I said to the man I am looking at the original order I placed online it says $100, I can send it to you if you like. He than says to me let me take another look and he came back and said well I processed the $100 for you. However I have to wait another 30 days????? This is crazy! I have been very very patient up to this point and I am done with it. I have several neighbors who have been waiting to see how ATT has handled our installation and taking care of everything. I have been impressed with all the employees with how they listen and seems as though they try. But now I just dont know if they are really trying to take care of the customers at this point as long as my uverse has been installed they should be able to process that card within 24 hours. If I dont get a better resolution within a coupe days I will not recommend ATT to anyone, my patience and understanding does has a limit and we are at that very limit today.