Adding U-Verse and being told they would cancel Directv,,

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@cmortenson wrote:

In April, I spoke to an ATT representative in regards to saving money on my account. I spoke to a male who said I was under no contract with Directv and could save money monthly by switching to U-Verse.  I was told that he would set up the new account and cancel the Directv (since Directv was already being paid from my ATT bill).

 

According to my 4/5 - 5/4 bill, U-Verse was added on 4-17-15.  I also noticed there was a Directv charge for 4/27 -5/26 of $140.61 (service was already disconnected).

So since 4-17-15, I have been paying for U-Verse as well as Directv which had been disconnected by ATT.

 

On 6-4-15, I called ATT and was told they aren’t responsible for disconnecting ATT and that would need to be done through Directv.  I was also told they could do nothing about my bill. This was the complete opposite of what I was told when I added U-Verse.

 

So now Directv wants to bill me for everything since 4-17-15 since they weren’t the ones who gave me the bad information.

 

ATT needs to keep their end of what they said they were going to do.  They disconnected the Directv. Now they need to accept responsibility and refund the charges that are only there because of their bad information.

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So, you got a bill at the beginning of May indicating you were still being charged for DirectTV. Also, you never received any information about returning the DirectTV equipment. 

Why did you wait until June 4 to ask anyone about this?

Because I just got my bill. It was my understanding that Directv had been turned off,

Since this is an account specific issue, I'd suggest that you click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your DirecTV cancellation issue. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your avatar and name) in a business day or three.

thanks for the info... I'm trying to send a PM but it won't let me send it to ATT customer service... any suggestions?