Visitor
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AT&T $300 Gift Card for Moving Service is BOGUS
I moved to a new home 6 months ago. At that time we were told that is we moved our existing service to our new home, we would receive a $300 gift card. I called to check on the status of the card a month later, and was told "it would take some time to arrive." I just called today to follow up on the card we never received, and was told that because it's been 6 months, we no longer qualify for the $300 gift card we were promised. I spent 54 minutes on the phone arguing with various AT&T respresentatives. In the end, I was offered a $10 a month credit if I bundled my AT&T wireless service with our U-Verse. INSULTING! I am completely appalled at At&t's lack of customer service.
mibrnsurg
Expert
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4.3K Messages
9 years ago
This from the offer for the $300 moving reward:
$300 Reward Card: Offer for current residential customers who transfer their existing U-verse® TV plan (U-family or higher) to another eligible service address. Offer may not be available to customers already on existing U-verse promotions with a term commitment. Card redemption required.
This means at the Reward Center, around 30 days after install at the new place, a letter was sent informing you it's time to redeem the reward there. Then in 3-4 weeks you'd receive the reward card. 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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MonkeyPete
Tutor
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7 Messages
9 years ago
Shady, Chris - as always with this company.
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mibrnsurg
Expert
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4.3K Messages
9 years ago
If it is, why have I gotten all 4 rewards I earned? It's users who think things will magically appear w/doing nothing that lose out in the end. Take a little time to find out how to redeem your reward would go a long way to getting it in time.
Having said that, my original reward $200 was cancelled by ATT more than 20 times, regular Reward Center reps told me nothing they could do. I got a little hot w/her and asked for her supervisor.
She came on the line and fist thing she said "something's wrong here", looked through her offers and found mine, u200 and Internet (I had saved the webpage), said I had right service, she would check on it and get back in a week.
Next week I get a call from ATT, check should've went out Monday, but is going out that day, Tues, she apoligized it was a day late. Got it a couple days later on 9/11/2008.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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MonkeyPete
Tutor
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7 Messages
9 years ago
I had the same experience with my reward, and if you take 5 seconds to search at this forum you'll see these aren't by any means isolated incidents.
Likewise the site never allows you to actually cancel anything. but my years of experience in the industry and as a customer remind me that it's a terrible company that universally puts its customers dead last. But feel free to cuddle up to them all you want.
IT JUST TOOK ME HALF AN HOUR ON THE PHONE JUST TO CANCEL HBO. A FUNCTION THAT CONVIENENTLY NEVER WORKS AT THE WEBSITE. [Please keep it courteous]
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Noelledeanne
Contributor
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2 Messages
9 years ago
Going through the same thing! Promised a $300 reward card to move services to my new home which I did. Received a reward card of $100. Called customer service at 9pm and could only get through to someone if I selected the prompt "order new service." Great customer service to your existing customers, att!!! So I selected "order new service" just to get someone on the phone. The customer service rep had to "check with her supervisor" then told me she would have to transfer me to the "rewards department." I asked if they were open to which she replied "yes." Of course I got transferred to a recording that they were closed. Calling tomorrow to cancel all services, they can come pick back up their boxes, one month in and I already feel bamboozled!!! What a joke.
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