Tutor
•
6 Messages
Att and it's God complex
Have you noticed that when att makes a mistake, horrific mistakes, it never admits it's responsibility for its actions, let alone fix the mistake in a timely mannet, or apologize, Or try to make it up to the customer? No, the customer has to crawl swim , then your supposed to be eternally grateful when they do their job, correct the mistake while they tell you, ...be happy with us or we'll mess with your service and accounts some more.....Att must be a miserable company to work for to have its employees treat it's customers so bad.
[Inappropriate content removed]
skeeterintexas
ACE - Expert
•
28.3K Messages
9 years ago
Did you send Customer Care a Private Message as was recommended to your previous post?
0
0
Patsannallen
Tutor
•
6 Messages
9 years ago
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
9 years ago
Shall we assume that you contacted them awhile back and not just yesterday (Sat.)?
0
0
Patsannallen
Tutor
•
6 Messages
9 years ago
No not "awhile back" but Today. Twice today. No response from them.
[Inappropriate content removed]
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
9 years ago
The Customer Care team is there during 'business' days...Monday through Friday.
Give them 3 business days from the time they receive your PM.
0
0
Patsannallen
Tutor
•
6 Messages
9 years ago
0
0
AppleQueen
Mentor
•
5 Messages
9 years ago
Why be ugly to someone trying to finally help you? Especially if you have been having an issue for 3 months… give them at least a business day to reply.
0
0
Patsannallen
Tutor
•
6 Messages
9 years ago
0
0
AppleQueen
Mentor
•
5 Messages
9 years ago
So you believe that belittling an employee is going to make them want to actually be forced to talk to you long enough to fix the issue? Being rude never gets you anywhere. Being firm and ugly are different. AT&T has lots of great employees. Some employees might have more experience and therefore more knowledge but when you finally get that rep on the phone and are ugly to them..... They are going to choose to not know the solution to avoid being yelled at by you. Respect, manners, patience and a firm tone would be beneficial to your situation.
0
0
rdljr
Guru
•
332 Messages
9 years ago
0
0