ATT customer care complaint

Happily filed a detailed complaint at https://consumercomplaints.fcc.gov/hc/en-us  My AT&T bill has never been what they said it would. I bought the service plan and was still charged $199.00 to have a tech move my satellite dish a few degrees toward the satellite (I moved the dish myself from one address to another). The rep who made the appointment for me assured me there would be no charge. In fact, she said it would be charged but I would also see a credit immediately. Of course, this never happened. Called a second time and was told a supervisor would call back and make sure I get full credit. I knew that wouldn't happen and it didn't. Third call, just yesterday, I was told the max refund they can give is $50.00 and they did not see a credit from last month when I canceled premium channels. This current bill was supposed to be about $35.00, but it's $240.00. My prior bill was $137.00 and it was supposed to be $80.00. It seems that AT&T can charge whatever they want and we can't do anything about it because of the contract. Well, I've kept MY end of the bargain. AT&T has YET to keep theirs. Took myself off auto pay until this is put right. Can't wait to hear back from the FCC.

They are so unprofessional. I've only been with AT&T a month and both times I've asked for a manager and they hanged up on me. Second time she plain out said no and click. Smh! 

AT&T has the worse customer service. Rude! I asked to speak with a supervisor only to have the Rep. return with me on the phone after less than a minute on hold to tell me her supervisor told her to share with me she was in a meeting and couldn’t help me. The dispute was over a late change that I shouldn’t have gotten. I was told the month prior when my bill was over $150 then my regular bill charges . I was  charged more by mistake it took over the bill date to be resolved. When I called I had a rep who indicated there were no “notes” on the late fee not being charged and for that I was not going to be credited the $10. Listen I know $10 dollars is not a lot of money but it was the principle of it being charged when I was clearly told it wouldn’t be. After the rep repeatedly stated my name wrong,  I finally corrected her only to have her laugh at me. I got off the phone with the AT&T rep who made me feel worse than when I called in and nothing was resolved. I’m very disappointed in AT&T. I still owe money on my phone or I would of canceled. For meantime I will share my experience with them and once I pay my balance on my phone I’m going to Sprint. 

This company is ridiculous in the way it treats customers. I moved to STL from PA recently. I scheduled an appointment to have my internet installed a few days after arriving however on the date of the appointment I've had nothing but problems. I was going to go with Charter on recommendation from friends but then one day the ATT tech showed up out of nowhere so I thought what the heck go ahead. One of the reps sat in my home and I told him I only wanted internet. He said he'd take care of it, then as soon as tech leaves I get a call about this crap and cancelled cable order while installation tech was on the phone. I was driving and had just dealt with the installation for 4 hours. Since that day not a single thing has been right with my bills- They signed me up for autopay on my old PA account that has been closed...they billed me for a cell phone and number that I've never requested and then there's the cable that I don't have or want. They threaten to shut off my services - I spent hours talking to people and being transferred and kicked to the line more than 6 times. I call lasting 1.5 hours 6 people and still the only answer they give me is: Pay for services you don't have and we'll fix your account with a credit. extortion. extortion. I don't trust att to get anything right and I'm not giving a multi million dollar corporation my hard earned money for service I DON'T have and trust they'll give me a credit. extortion. I'm sending the transcripts and all the incorrect bills and paperwork I have to the BBB. I won't be extorted. I won't stay in this contract because they can't get my bill right. All I've asked them to do is bring my bill to date and make sure it's correct and I'll gladly pay it. They are demanding payment for services I don't have. I have not once had a positive experience with ATT since I've been here. I miss Xfinity- I hope they knock ATT out of business.

I had AT&T at my apartment, I put a hold on my account in the process of moving into a house. In the meantime, AT&T cancelled my account. The Representative, who was very informative, set me up with a new account, with same contract, and installation. For the inconvenience, I was waived installation and equipment fee due to the cancellation of the other account. I was told I needed to return all the equipment from the previous account. This all took place in mid to late August. Since then, my installation date was pushed to late September due to re-wiring. When installation day came I had lost power due to a storm. I called AT&T prior to technician showing up, AT&T Customer Service Representative said the technician would still be able to install it. When the technician showed up, he was unable to install. The technician then rescheduled an installation date for 7 days later. After that, 3 days later, AT&T Representative called me to tell me my account was going to be cancelled again due to no service. When I spoke to the Representative, they had no information that I was rescheduled by the technician for a new installation date. The AT&T Representative told me technicians aren't suppose to reschedule you. So, therefore I was pushed back to mid-October for installation. When installation day came, the technician was very nice and informative. A week later, I received my bill, I had fees that were suppose to be waived and weren't. I, then called AT&T Customer Service to ask about this, the lady told me she was submitting a ticket to the back office and would hear back 7 to 10 days. Well, I didn't hear from them. I called AT&T Customer Care again, my account had no information of the ticket being submitted. The guy I spoke with said I will get getting this charge monthly. I said, this isn't true because my previous account you cancelled I was only charged for it the first month after installation. I, then asked to speak to a supervisor this gentlemen transferred me, where I waited over 45 minutes on hold and no one ever answered my call, when it stated wait time was 1 minute. In result, I am getting double charged for installation/receiver fees, which I have previous been charged for.

That's what I'm saying. At&t customer service has gone downhill. I been a at&t customer for longer than they been employees! 

I have a complaint

How do I file it 

I called to speak with someone about our bill I talked to Wilma id number “***” who was very rude I asked her to speak with a supervisor she says to me I have the same clearance as my supervisor you don’t need to speak with them and refused to connect me to anyone else for at least 20 minutes then she finally says I just talked to my supervisor and he is on another call but he reassured me he will call you back in a few minutes as soon as he is off of the call.. never to hear back from them. So then I call talk to some man who agreed what I was asking about my bill didn’t sound right so he connects me with Elizabeth Id number *** who continues to talk over me and trying to tell me what I know instead of helping me figure out whats going on with my bill or helping me with my concerns and I kept asking her to talk to someone over them and she gives me an address and says to wright them she wouldn’t connect me to anyone else either mean while she is talking to me in the rudest manor I’m telling her what the previous woman told me and she tells me I don’t know what I’m talking about but I was telling her what the last woman told me so needless to say my issues are still not fixed no one has called me back and I am probly going to move services this was the worst customer service I have ever experienced in my life and I don’t think I want this company getting anymore of my money.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]