ATT customer care complaint

Everyone out there be very careful about ATT fraudulent practices. You get on the phone with them, order a phone for 24 months but you end up getting a contract for 30 months when you did not agree to that. I am trying to get ATT leadership address this. These are fraudulent practices used by ATT.

ATT is using fraudulent practices to lure customers to purchase their phone. You get on the phone, finalize a deal for 24 months and this turn out to be a 30 months contracts. Who is the stupid one here? don't I know what I agreed to?

I you have parents who are elderly, please protect them from ATT.

on 5/25/2020 I have spoken to four of A&T Customer service representative to resolve a issue of one of my go phone plan. in the beginning of my conversation they ask me to have contact number in case the phone get disconnected.

first three of them cut off the phone with out resolving my issue. i even asked for a manager or a supervisor but instead they hang up the phone, and no one even call me back.

I spend 2 hours of my time to resolve the issue with my account but nothing was accomplish .

even i tried to reach the corporate office but was not able to connect with any one .

the fourth person i spoke to and left my phone number as well my email and requested to be connected by some manager to resolve my account matter . I was told that some one will call me or email me,with in hour or so but today is 5/26/20 around 11 pm at night and I did not hear from any one to resolve my issue ?

My family have 3 phone plans with A&T since 2011 and we don't deserve to be treated this way.

I have had been got cheaten with my money , multiple time and I am so angry the way AT&T is ripping money from my go phone account .

AT&T depleted the money sitting in my go phone account, and the continue to charging me, 20 cents for each text messages , in fact I purchased the monthly text message plan with them.

this had happen so many time with my 2 other phone account with the AT&T but they all ways blame us that the payment was not process for monthly package.

AT&T's web site have so many technical problems and top that they blame on people.

I even asked to reach to the CEO of AT&T but they refused to provide me,with contact information.

I am really disappointed with AT&T after giving my business to them for the last 9 years plus.

AT&T really need to hire people ,and train them to provide professional customer service to their customers other wise AT&T soon will be out of business.

If my concern is not address and I will have no choice to move on with some other company.

I will make sure let all my social media contacts know that be careful with AT&T service?

sincerely

Suresh (Edited as per community guidelines)

home (Edited as per community guidelines)

cel phone (Edited as per community guidelines) MY email is [email scrubbed]

I have a land line steel pole that ATT installed (by mistake) when I moved in this home SEVEN, 7 Count them Now, SEVEN YEARS Ago.

I have been trying to get these Jokesters to come out & take this Stinking, Daggon Pole OUT of my side yard for Seven Years, I kid you NOT.

I have called SEVERAL Times, sat on hold FOREVER.

We even set up a few (HA HA!) Work Orders, which I guess get IGNORED!!??

ATT is just such a JOKE. Not Sure how they are still in business.

Pretty Crappy cell service when I did have it years ago. But.....

Today I take Action. I'm going to file a Comlaint with EVERY Agency I can Possibly file with on this NO GOOD, Rotten Stinking Company.

I have NO IDEA WHY Anyone would EVER do ANY business with them!

ATT you are about to fee my wrath. You will come out to take this pole OUT of my yard I have to SUE the Crap out of You to get you to do it!!!

I have a land line steel pole that ATT installed (by mistake) when I moved in this home SEVEN, 7 Count them Now, SEVEN YEARS Ago.

I have been trying to get these Jokesters to come out & take this Stinking, Daggon Pole OUT of my side yard for Seven Years, I kid you NOT.

I have called SEVERAL Times, sat on hold FOREVER.

We even set up a few (HA HA!) Work Orders, which I guess get IGNORED!!??

ATT is just such a JOKE. Not Sure how they are still in business.

Pretty Crappy cell service when I did have it years ago. But.....

Today I take Action. I'm going to file a Comlaint with EVERY Agency I can Possibly file with on this NO GOOD, Rotten Stinking Company.

I have NO IDEA WHY Anyone would EVER do ANY business with them!

ATT you are about to fee my wrath. You will come out to take this pole OUT of my yard I have to SUE the Crap out of You to get you to do it!!!

Just a minor suggestion. Tell your service people to let people know everything involved in getting service up front. I’ve had four visits still no WiFi. Maybe train them to act like their bill collecting service, I have always admired their efficiency.

I bought a new iPhone in December, 2019 with a trade in for $700.00 for an iPhone 10. The iPhone 10 was returned to AT&T in late December. In January I called AT&T and was told they received the iPhone 10 and it would take about three months to see it reflected on my bill. I pretty called monthly and in April, again I was told that they have the phone and if I don’t see the debit call the following month. In May, I called ATT and spoke with Lou who promised to have this issue resolved. He really tried and even gave me the amount on my new bill. He said he put the ticket in for the supervisor approval. I called and spoke with George today and was told they do not have the phone. If I get the tracking number then they can do the research. I’m taking action with reports to the FCC, BBB and whatever it takes to this resolved.

AT&T is the worst. I have been in the Telecommunications Business for over 30 years. And I came from SWB before it became AT&T. Even back then it was starting to become what it is today. I was the top customer service rep in San Antonio my last year there. And in one year I received over 80 Customer appreciation awards when customers called back to let my managers know that I went out of my way to help them.

Back then we had training to help the customer resolve their issues. But today, these so called Customer service reps are doing nothing more than reading a script. If you push them hard enough they get real quiet. I always tell them to put the script down and talk to me as a person. They have been conditioned to ignore your request.

When you ask to speak to the highest Manager on site, they are not available but will call you back within one hour. Which means if they do call, it will 6 hours or maybe even the next day.

This complaint comes from the fact that my customer is having issues with the new Digital Phone Line Service that AT&T installed. Had I known they were going to do that I would have stopped them.

After 3 hours on the phone with the repair center on Friday. Who by they way could not answer any of my technical questions, I got a manger to call me back at 5pm. And that (Edited per community guidelines) was worse than the first rep. No technical training other than if you have dial tone they won't come out to check, because there is no problem. Trying to explain the the Voltages are not within the FCC Requirements and they are violating Tariff was a waste of time. He had no idea about tariffs. Much less what the Voltages are suppose to be.

Finally got them to commit to a non billable Vendor meet on Monday between 8am and 4pm. With a call from the tech with a 30 minute to one hour window of arrival. Here it is 8pm on Monday and no calls or arrival to the site.

Called them back and just kept getting their script and no manager is available. But they will be happy to reschedule for tomorrow between 8am and 4pm. Ain't falling for that (Edited as per community guidelines) again.

I will be moving my customer to Spectrum at all of their stores in TX. And I will be sending their new CEO "John T Stankey" an email of the likes that I'm sure he gets on a regular basis. Along with an FCC Complaint, PUC Complaint and lastly a complaint with BBB.

It's true what the Last CEO said, "AT&T does not want to be in the phone business but wants to be in the Entertainment Business"

Worst experience with a tech in Dallas named Joe Brawley, extremely rude and kept saying how bad Att was, he got on my roof and dang near fell off, thought he was drunk climbing up the ladder.....I asked if he needed me to hold the ladder but he said I got this and he was ok....totally unprofessional. I'll be canceling my service cant afford a homeowners insurance claim for some who get hurts in my property 

Worst experience ever, had a tech named Joe Brawley come by and all he did was complain how bad Att was and when he climbed up on my roof he dang near fell off the ladder.  I asked if he wanted me to hold it for him but he said I got this.  I could of sworn he was drunk by the way he was acting and climbing up on the ladder.  Normally they secure the ladder when they climb up on my roof....Anyways watch out Im canceling cuz i can't afford a homeowners insurance claim on my policy due to some incompetent tech.....look out for this guy

I have been with att for 18 years and the service is really bad first they send me more phones in the mail unauthorized then I get a huge bill and the run around I have been on hold for over one hour and half this company is a joke they don't care about your service or money again im here waiting and the lady has come back and the supervisor does not have time for me today

AT&T has the worst customer service I have ever experienced. I have too call many times and give the same information over an over again after being transferred numerous times. No one seems to know anything or how to resolved any issues. Every time I call I get different answers that they just make up instead of putting in effort into a solution.   I am so fed up with these uninformed people that I could just scream.

AT&T has the worst customer service that I have ever experienced in my entire life. Employees are so uninformed and know nothing. I have to continuously call about the same issue. All I ever get is to be transferred from department to department and have to answer the same questions over and over again. I spent 58 minutes on the phone this morning and nothing was accomplished. Last rep told me to call 800-288-2020. This is the same number that I originally called. I am so fed up with these uninformed people who put no effort into understanding the issues. I wish I had been aware of the lousy customer before leaving Sprint and signed a 30 months contract with them. I noticed some of these complaints in these posts are at least 4 years old and nothing has changed. Do they even read these complaints? It does not appear they read them or just don't care. I expected more from a global company!!!