Contributor
•
2 Messages
AT&T ignore the elderly
I have been trying to cancel my father's service for a residence he no longer lives in.
My mother has passed away and he has moved to assisted living.
He has dementia and doesn't remember his security information.
I have power of attorney.
I've been going around in circles with customer service having to explain my situation repeatedly.
They've sent me into an AT&T store with my power of attorney, but the representatives didn't understand why they would ask me to do that. No help there.
It seems AT&T is stuck and is taking advantage of an elderly man with diminished faculties. He can't afford a bill for Internet and phone service he doesn't even use.
I've called multiple times only to end up at square one.
My mother has passed away and he has moved to assisted living.
He has dementia and doesn't remember his security information.
I have power of attorney.
I've been going around in circles with customer service having to explain my situation repeatedly.
They've sent me into an AT&T store with my power of attorney, but the representatives didn't understand why they would ask me to do that. No help there.
It seems AT&T is stuck and is taking advantage of an elderly man with diminished faculties. He can't afford a bill for Internet and phone service he doesn't even use.
I've called multiple times only to end up at square one.
MicCheck
ACE - Expert
•
605 Messages
9 years ago
That's strange. I seem to recall that if you were at an AT&T store with ID (and the POA in your case), that the rep could call on your behalf and verify you were an authorized party before handing the phone over to you.
At this point, it might be easier to contact AT&T customer care using the link below. If there are other options available, that will be the team to help you. Give them the account number, and a good number to reach you.
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
0
0
chux19915
Contributor
•
2 Messages
9 years ago
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
9 years ago
You can either contact Customer Care as suggested above or write a letter explaining the situation and include a copy of the POA. Send the letter certified mail, return receipt requested. Tip: ATT HG is in Dallas. The information is easy to find.
It is a huge burden when we must take care of our elderly parents (been there...done that). Do what you can and then concentrate on taking care of your dad. Good Luck.
0
0