AT&T Lies About Reward Card To Sign You Up!

 Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

Let these folks look into it for you.  They are a group dedicated to assisting posters on this forum.

Thanks for your response! I will personal message them now. 

I sent a personal message 5 days ago and I still don't have a response!

What you could do is call to cancel your service...you'll probably be passed on to the retention dept...when they ask you why you want to cancel, tell them flat out it is because you never received your $100 gift card...suggest that if they can give you a $100 bill credit, you may reconsider...

Personally they've always went above and beyond what I expected them to do. Love Uverse and my service and am well please with the amount I pay.

I lived in a tech cess pool for decades where nothing was available except satellite tv and a 500Kbps wisp intenet service. Now I 45Mbps, U450 on 4 televisions. My wireless speed is 35Mbps with 4 televisions, 3 laptops, 2 iPads and 3 smartphones running at all time. 

Sorry you guys have bad service, but you don't speak for everyone...

Me too. Actually i called. The man said i qualified for 150. I kept my screen shots of a wait time over half hour. Cute how any other service rendered by att you are asked if you want to do a survey. Not for your reward. Im calling non stop tomorrow because i checked and all i am getting SUPPOSED TO GET IS 50. REALLY? I was livid to see that. Calling and i will not stop. [Edited to comply with Guidelines]

going through this with them as we speak. So is my coworker who sits next to me as well as my next door neighbor. I am going to write the Attorney General. They are in breech of contract and am sick to death of being scammed!

I am going through the same thing with att. I was told we quality for $600 in rewards because we have uverse, internet, and my husband has att for his carrier. We thought wow that's amazing. They said wait 30days call the rewards center and claim your rewards. We got our service connected and realized the woman we spoke with lied about the channels we would receive and the speed of our internet. We called to complain and they made it right and told us that they will issue us a $200 rewards card for our inconvenience. 

30 days later I called and they said nope you only have $300 in rewards not $600 and the additional $200. $200 for uverse $100 for internet. They transferred me all over the map multiple WRONG departments multiple people explaining over and over again and for nothing.

I finally spoke with someone who was actually helping me, Nicole in Customer Care, she said all calls are recorded and I'll put in a request to have your calls listened to and if in fact they promised you that we will make good. I said great. She said give it 7 days they will call you. 

I waited 7 days. No call. No email. Nothing. So I called and spoke to Craig in the loyalty department. He said he sees there's an investigstion and to give them until tomorrow to give you a call back and if they don't call us back. I thought alright that's fine at least something is happening. 

Still no call or email. So I called back I spoke with customer care who then said they were transferring me to that department. I got Craig again in loyalty. He said, "Ma'am I'm not gonna spin your wheels more than they already have been we have never offered more than $300 in rewards you're not getting any more than that. What I can do is credit your account $100 so this can all be over and done with. There is no such department that investigates anything." He said, "Sometimes people in our company lie just like every other company we cannot control that. The Nicole you spoke with is a third party employee she does not work for AT&T so she can't promise anything." I said," $300 is the max ever offered?" He said, "Yes." I asked him then why did I receive an advertisement in the mail for $400 in rewards. Are your advertisements liars as well?" And that since Nicole is a third party employee and AT&T cannot make good on what she said that's fine but she wasn't the one who told me about the $600 it was an actual employee of att so his excuse of not being able to make good on a third party employee is not working." I asked to speak to a manager who said he isn't going to waste his time or mine and then he transferred me to the rewards department without warning or asking. 

I then reached out to Jodi Garcia, the vice President of premium care by email since that was the only method of contact and was told to that I should receive a response in 1 business day. At this point I contacted my local news channel to investigate this matter. 

2 business days later I was contacted by the premium care department by my case manager he said he will listen to our calls with his team and will report their findings to us. So such a department does in fact exists, Craig. They said give us 48 hours and we will call you. 

So after the weekend I got a call from Eugene in the premium care department. He said he did not hear anything on the calls about our rewards just the $200. I said that is for our inconvenience you didn't listen far back enough. He said ok I'll look into that and call you back. 

A few hours later Eugene called me back and said no we listened to the call and we didn't hear anything about the rewards just the $200 and somehow we got $100 more. I said no I didn't scam my way into getting $100 they told me it was for my internet. I asked him if he was for sure he didn't hear anything about our rewards he said no. I asked him if he could prove to me that he listened to the call? He said he could not. I asked him if we could listen to it together. He said no. I asked him if he could give me some context of what he heard on the call to prove it to me he said he can't. So I'm sure they didn't listen to anything it was just another runaround. He said he will tell our case manager to give us a call. And disconnected the call. 

I am furious. Att cannot just lie about something and get away with it. I pay for this service and I expect them to treat me right. We will wait and see if there are any new developements.

There never was a $600 rebate offer.  There was a $400 rebate offer if you added both TV and Internet, and that was a special during March only.  The reps work partially on commission so they probably exaggerated. I lucked out, placed my order online and didn't let a rep place my order.  I got my $300 nine days after the install, which has to be a record.

They did the same thing to me. I just called today to find out when it was coming (100 Visa gift card) and the lady said I wasnt eligible. That's not what they told me when I signed up for service. 

Well I can assure you that att has remarkable customer service if you just reach out. I’ve received 600$ in rewards card from att over the last 3 months. You can receive physical or virtual cards from them. Physical take up to 6 weeks to receive as they are personalized to your name. 

Please do not bump old threads.