ATT sends UVerse representative at our door steps to cheat and sign us contracts

Hi,

Back in the Septemeber, there was two At&t representative at my home saying that they will provide internet and TV service for the same internet amount I am paying now. when I asked how he can do that, he says that I am on an older internet plan Internet 12mbs and I am also paying more for the internet. I had AT&T internet connection for three years. He convinced that he can provide internet and TV for the same amount and made me sign a contract.

Fast forward after one month I get a bill for 252$. I tried calling the representative and he doesn't pick the call or reply to my messages.

I called the customer service waited for 45 minutes on phone to get to the supervisor who seems busier than any other person that I know. After 45 minutes of wait and they say that they cannot help me even after providing the At&T representative name and phone number. When I ask them to disconnect the service, they charge me 165 dollars for terminating the contract, since Its past the 30 days limit . The customer service supervisor also tells that I should have been able to see the first month bill in advance, which was never shown on my AT&T account site. My AT&T account website never showed 252$ as my anticipated first-month bill, it always 0.0. 

Is this how AT&T gets free money by sending representatives to cheat on customers? I was happy with the internet service that I had with AT&T, you just made me sign a contract to break it after one month to get 165 dollars for free.

I checked with my neighbor and he is also in the same boat. The customer service was not even able to help me even after providing them with all the details.