Contributor
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2 Messages
ATT unlimited minutes plans make no sense
I already pay for unlimited minutes on 4 cell lines. AT&T wants to charge me overages for excess minutes on my home phone u-verse voice service. This makes no sense, particularly when you consider that I already have a Microcell that I paid for to carry my cell phone signals at home over the U-Verse network wires into my home. In fact, I now have a home phone system that allows me from the same handsets to place calls either on my u-verse voice landline or my cell phones.
Rather than pay minutes that I have already paid for, I'm seriously thinking of dropping the landline. It makes no sense that AT&T would want to incentivize me to do that by charging for unlimited minutes on my cell phone, and then again on my landline. This is a "gotcha" that is entirely unnecessary. I got to believe nobody at AT&T has thought this through. Customer Service reps clearly had not.
JefferMC
ACE - Expert
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36.9K Messages
11 years ago
There are multiple U-verse voice plans. If you want unlimited minutes on the U-verse voice line, then you need to subscribe to that service level. If you want to save money on the U-verse voice line, then you subscribe to the cheaper service level, but keep your outbound calls below the limits.
If you had purchased unlimited U-verse voice, would you have expected unlimited minutes on your mobile lines as a result without subscribing to an unlimited wireless service package? Why is this any different?
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NKAlexander
Contributor
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2 Messages
11 years ago
No, I wouldn't expect unlimited voice minutes on my cell phones, which can place calls from anywhere, for the cost of unlimited voice minutes on the home phone, which is a fixed location. But charging me for extra minutes on my home phone when I have already paid the same provider for unlimited minutes on 4 cell phones (billed on the same bill as my home phone) does not make sense. All this does is incentivize me to drop my home phone landline.
Think about it. I am standing in my kitchen. I've got a telephone plugged into the wall that will actually place a call either on my cell line or my landline. I've got my cell phone in my pocket too. If I use the phone plugged into the wall and tell it to use the landline number, I get charged. If I tell it to use the cell phone number, or I just use my cell phone, it communicates with my Microcell to use the same wires that carry my landline phone service into my house, and I pay nothing more. That's silly. Why does AT&T want to incentivize me to drop my home phone landline?
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MicCheck
ACE - Expert
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605 Messages
11 years ago
They don't.
Why are you going over your alloted Uverse voice minutes if you can use the same device on your cell phone plan at the push of a button?
If you use your home phone so much that you're going over your allotted minutes, why are you seriously considering disconnecting it?
Why don't you have the unlimited uverse voice plan?
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skeeterintexas
ACE - Expert
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28.3K Messages
11 years ago
So drop the landline. According to The Wall Street Journal 39% of all households have dropped their landlines in favor of cellphones.
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