Tutor
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2 Messages
ATT Uverse Customer Service at its BEST!!!
I just want all of you to know how good the ATT Uverse customer service.
I currently have U300 with Uverse internet as bundle which is about $95 after promotional discounts. The promotional discount is expiring in 2 days. I called ATT Uverse customer service 30 days before the existing promo expires telling them that its expiring and asking if they can continue the promo or else I need to find a new service provider.
ATT Response - Sorry, the promo hasn't expired. So, I can't give you an answer. But, with your account in good standing promo will renew/extended.
I call again 15 days prior to promo expiring asking for options
ATT Response - As answer as what I received 15 days ago. They still can't answer until last couple of days before promo expires. With your account in good standing promo will renew/extended.
I call today(2 days prior to promo expiring)
ATT Response - Thank you for calling and I see you promo is expiring in 2 days. Your new bill will be $168 w/out promo offer and currently we do not have any promo offers. I ask for supervisor and get a response that they are having technical difficulities and that I need to call back after an hour.
Nicely done ATT. You (Edited per community guidelines)!!!
Now I need to scramble to find a new service provider. What a pain. Should have stayed with BrightHouse.
Zcait07
Tutor
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1 Message
9 years ago
As far as I know if they don't over ride promotions on the account because you might end confused on your next bill.
When this happened to my account I was advised to call back once the promotion has completely ended reached their customer/retentions office and viola, they was able to give me a new bundle.
If you really want to keep your att service go give them a call again maybe this time the representative that you will get would be much caring than the other ones 🙂
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mibrnsurg
Expert
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4.3K Messages
9 years ago
How long ago was this? Recent reports are that Retentions is just trying to upsell users then give a discount on that. Not giving discounts on current services.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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thooda
Tutor
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2 Messages
9 years ago
@mibrnsurg. I completely agree. Just got of the phone with a "Customer Rentention Specialist" and got following option -
Option 1 - Upgrade to U450 for higher cost Or
Option 2 - Downgrade - U200 + Uverse Internet + telephone - This is $120+tax and other fes
I told them I do not want telephone coz I have Vonage. But, I was still getting telephone option. I guess don't really want me staying as ATT customer. This is exactly what I wanted to avoid...promo not extending and won't have enough time to switch. I should have went with my gut feel and shouldn't have trusted the ATT thieves.
I've already started looking for options outside.
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browndk26
ACE - Professor
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839 Messages
9 years ago
My promo expired in mid May. 2 weeks before it expired I called about a new promo. The sales rep offered me a new promo for the same package I had. The new promo was $20 off and my previous promo was $36 off. It sounds like you got a bad CS rep. I would call again.
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