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AT&T U-Verse

I was the victim of identity theft. I've been directed to two different phone numbers: 800-860-8542 for DirecTV fraud (closed because of COVID; referred to a website for followup) and 877-379-2319 for fraud. I've already opened a ticket with the collections agency. How do I contact you all to open a ticket with you?

Responses

Constructive

Employee

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34K Messages

5 years ago

855-920-0113 Identity Theft department.

fraud 866-718-2011.

2

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D

ddl5001

New Member

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2 Messages

So who is it I'm contacting that's requesting I fill out a fraud packet when I dial 877-379-2319?

What's the FASTEST WAY to resolve a fraud claim with your company?

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5 years ago

0

Constructive

Employee

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34K Messages

i have no clue what you need to do, i just provided some alternate contact numbers for you

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

ddl5001

AT&T U-Verse

Constructive

ddl5001

Constructive

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