New Member
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2 Messages
AT&T U-Verse
My parents U-Verse Bill almost doubled. I had this same issue a year ago when I had to file an executive complaint to remove services ( talked to a live representative who could not get it done as promised). We have also tried to bundle the Wireless phone bill to no avail--would this save them money--always pushing bundles but does it really save?
My step-father Duaine Hoy is 87 and my mother 85. This is their entertainment. They don't even know how to use DVR--it only confuses them.
Bill sent from $75.01 to $138.46 (difference of $63.45!!!!)
Help--they can't afford this and
skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
@KC_Diva76. THIS IS A PUBLIC MESSAGE BOARD. YOU JUST POSTED YOUR PARENTS PHONE NUMBER FOR THOUSANDS TO SEE.
Use the 3 vertical dots to edit.
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
Compare their latest bill with a previous bill to see where the increase came from.
This is NOT Customer Service.
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KC_Diva76
New Member
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2 Messages
3 years ago
I know how to read bill--I retired from ATT. They doubled their rate. No explanation is given. Shows rate for TV U200 is now $120.00.
I'll just call executive number in Texas to complain.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@KC_Diva76
Guessing a promotion expired. Not sure what kind of help you’ll get but it does matter to ask as you are doing.
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