Availability of United States located Supervisors

Unfortunately, of late, it seems I have had issues with my bills and payments being

processed incorrectly when I have a credit issued to my account.  I was issued

a credit due to my dish not working for a week, it was applied to my recent bill.  I paid

the amount minus the credit as I was advised, HOWEVER, my account information says
I still owe $15 on my bill for March 26.    I tried calling to explain this to the reps that were
answering in the Philippines.  After being placed on hold for 10 minutes with utter silence  and no hold music,  I spoke up and said to the rep, "are you still there"  and she would say yes and that was looking up the info on my account, I waited another 5 minutes and said are you there Shawn, no answer, are you there Shawn no answer--that was at 14:59 minutes of holding.   I called back and got yet another rep in the Philippines, I said it

is nothing personal but can I please be transferred to a Supervisor in the United States,
he said he could not transfer me to someone in the U.S.  but could transfer me to s Supervisor in the Philippines.  I said o.k.  then he puts me on hold comes back in 5 minutes and says the Supervisor is busy but he would try to help me.  [I had already told him why I wanted to talk to a Supervisor--this dialog has played out with me in the past as well]. 

I said I'm sorry but I really want to talk to a Supervisor.   I said I would call back again later.  I had another issue several months back that took 3 months to resolve until I spoke to a Supervisor in the U.S.  who understood immediately what I needed and resolved my issue under 5 minutes.  As a customer this is EXTREMELY FRUSTRATING!!!  I just want my amount due to reflect the credit which was placed on my account.  I paid my bill on time BEFORE the due date and because the rep who placed the credit on my account did not code something right it still says I owe $15 balance.   The amount of time that I have

spent on the phone with Direct TV trying to get billing resolved is beyond bad.  If I handled
 business  for my employer this way, I would be fired.