BAIT AND SWITCH

AT&T failed to honor 3 different UNSOLICITED offers given to me after I asked a question about my billing. Each time the rep. said that the previous offer was an error.

this is the first:

Me: I need information on Data Usage

We’re connecting you.

Agent Sofiya G enters chat

Me: paul everitt

Me: NO. I want to know if the Data Usage number includes the data from my UVERSE tv, or is it all the other data?

Me: ok

AT&T: Welcome to AT&T Chat. Briefly state your reason for chatting to be connected to the appropriate specialist.

Sofiya G: Hello, my name is Sofiya G. I'll be happy to help you. May I have your name, please?

Sofiya G: Good evening Paul.

Sofiya G: Just to make sure you want to check your data allowances ,correcT?

Sofiya G: I can help you with that!

Sofiya G: Please allow me a moment, while I access your account.

Sofiya G: While I'm pulling up your account, I wanted to let you know for your convenience, you can manage your

account by downloading myAT&T app. You will be able to do things like review your current bill, pay or make payment

arrangements, view your pending order status or change appointments, and many other account transactions.

Sofiya G: Thank you for waiting, I truly appreciate your patience.

Sofiya G: I would like to inform you that you're getting unlimited data on your account. Every month you're getting

unlimited data. Also U-verse Tv not using any data.

Sofiya G: So every month you're getting unlimited data.

Sofiya G: I see that right now you're on monthly price $ 175.00+tax and you've u300 and 6 mBPS.

Sofiya G: I can get you faster speed and lower your monthly price.

Sofiya G: I can check some new discounts for you and can help in lowering down your monthly charges

Sofiya G: Thank oyu.

Sofiya G: you**

Sofiya G: Allow me a moment.

Sofiya G: I can lower down your monthly charges to $114.99+taxes for 1 year with 1 year contract for U300Tv plan,

18Mbps Internet and Home phone unlimited plan. This will require two months subscription for our new streaming

service "DirecTv Now". Payment of $10.83 will be required today. This is charge for first month subscription. Charge for

Me: No. there is no dir option on DirectTv now.

Me: DVR

Me: They do not have a viable DVR function. Last I heard it was in Beta, and clunky

Me: I'm actually looking at Youtube TV

Me: I know there is no DVR. On demand doesn't work for me. Not everything is on demand when I want it

Me: I als do not want the 300 package. most of it is wasted money

Me: contract, then up the fees on expiration of the contract.

second month and third month is also same and after third month it is $35.00+taxes. However, you just need to keep

that for 2 months. You will also get $200.00 reward card. This is not satellite, this is streaming service and your U-verse

Tv plan will be same.

Sofiya G: You'll save $ 60 every for next 1 year and also you'll get $200 reward card.

Sofiya G: Sounds good?

Sofiya G: Direct Tv now is online steaming service. You can watch Tv on your phone and laptop.

Sofiya G: You will keep U-verse plan U300. "DirecTv Now" is on top of that as promotional offer for 2 months only

Sofiya G: No installation or any thing like that required.

Sofiya G: It is online streaming service. So no DVR you can watch 60 + live channels online.

Sofiya G: Its online app.

Sofiya G: YOu only need to keep it for 2 months and after that you can cancel it.

Sofiya G: I understand it.

Sofiya G: I only want to save your hard earn money.

Sofiya G: Thats the reason I offered you above deal.

Sofiya G: So you want to the same deal with U200 plan ,correcT?

Sofiya G: Sure

Sofiya G: Allow me a moment.

Sofiya G: I'll get you all details.

Me: No thank you.

Me: That's tempting. Is that on the same plan I currently have?

Me: including the movie channels, and equipment charges?

Me: allow me a moment

Me: yes. lost you for a minute

Me: I'm agreeable to that offer

Sofiya G: WIth U200 price will be $109.00+tax and after 1 year price increase increase $48.00

Sofiya G: Contract is for 1 year so if you sign in today your contract will expire on 02/22/2019 .

Sofiya G: Allow me a moment.

Sofiya G: Let me check other offer without phone and DTv Now.

Sofiya G: I'm trying my best for you.

Sofiya G: I've one more offer for you.

Sofiya G: I'm getting you same Tv plan and internet 18 MBPS at monthly price $ 87.00+tax with 1 year contract and

price will be good for next 1 year.

Sofiya G: I hope this sounds good to you?

Sofiya G: Same Tv plan and 4 times faster speed.

Sofiya G: Lower price and much better services.

Sofiya G: Yes

Sofiya G: Sure

Sofiya G: Are you with me ?

Sofiya G: No problem.

Sofiya G: I'm with you.

Sofiya G: Thank yhou.

Sofiya G: Let me do this and get you confirmation number.

Me: ok

Me: Ok, thanks I think that will be enough for now

Sofiya G: Done with this and speed will be update in next 24 hours and once it is done you'll get confirmation email.

Sofiya G: New deal will be active from tomorrow and new price will be effective from your next month bill.

Sofiya G: All is set.

Sofiya G: Is there anything else I can help you with? I'd be glad to assist.