Contributor
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2 Messages
Bank cannot retrieve ebilling statement for payment
My financial institution can no longer retrieve the monthly bill statements to view and pay. I've verified and confirmed that my userid and password I setup on bank website is correct. Has anyone encountered this issue?
DIRECTVhelp
Community Support
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255.1K Messages
8 years ago
@Shtaxes, sorry that you're having trouble with ebill. Please reply to the PM that we just sent and we'll be glad to help.
-ATTCares
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Shtaxes
Contributor
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2 Messages
8 years ago
I spoke with aa AT&T representative today and was told he didn't see any changes since last month's payment that would create the issue I'm having. Contacted my bank and a service request was issued to check their bill pay connection configuration. Hopefully that is the problem
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DIRECTVhelp
Community Support
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255.1K Messages
8 years ago
Thank you kindly for the update @Shtaxes. Let us know if any further issues arise and we'll be glad to help.
-ATTCares
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