Contributor
•
1 Message
Being charged a non-return fee when I returned all equipment
Hi,
I am being charged a non-return fee for equipment I returned. How can I dispute this charge? I can’t log online and I do not have 45 minutes to waste on the phone trying to get to the right person. Also I was supposed to be refunded my early termination fee, which has unsurprisingly, has not happened.
This is EXACTLY why I left ATT. Every month I have to get on the phone and spend 45 minutes trying to get my bill corrected. I am so livid with this company. I cannot even. It feels like you have done this on purpose as one last jab to the customer who left. It is ridiculous. RIDICULOUS.
Please connect me with someone I can communicate with online. I do not want to spend another afternoon being transferred around the world, while you try to find somone who can help me.
Leslie
ATTU-verseCare
Community Support
•
865 Messages
9 years ago
Hi lagraziadei,
We can help you with that. We're sorry you are being billed for returned equipment. Please send us a message by clicking here. Include your name, account number, phone number, and the best time to reach you.
at the top right corner of your screen for a response.
Keep an eye on the
ATTU-verseCare
1 Attachment
envelope.png
0
0
DIM_1913
4 Messages
2 years ago
I had the same issue--contacted someone from AT&T via DM and provided scanned copy of proof with serial numbers that equipment was returned. But still, no help.
0
0