Contributor
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1 Message
Beyond fed up with stupidity. I will actively boycott AT&T from this day forward.
I made a payment through online banking that posted to my bank account on 3/18. My Uverse was cut off on 3/25 because AT&T HAS LOST THE PAYMENT! I have spent countless hours over the past 3 days dealing with a new level of imcompetence you wouldnt find at a daycare service. How do you lose $208.41 and have ABSOLUTELY NO WAY of tracking it down? I was told to contact my bank to get them to fax proof of payment so they could reactivate the service THAT I HAVE ALREADY PAID FOR, which I did and the fax was sent. Now, they are claiming THEY CAN'T FIND THE FAX, and when they do, it could take 3-5 days for them to locate the payment and restore my Uverse. I talked with NINE different people yesterday and every single one said the same thing over and over again. BUT, IT GETS BETTER! I just tried to set up my online account so I could check on the LACK OF progress, and they can't find my account based on the phone number that they gave me with the phone service! The level of ignorance and utter stupidity has reached a new level and I will ACTIVELY speak out against AT&T from this day forward with my client base, family and friends.
Jeffster
ACE - Professor
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411 Messages
10 years ago
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.
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weazzie55
Contributor
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1 Message
9 years ago
Absolute waste of time! Spoke to 4 cs reps in 2 hour time frame. Basically I moved apartments in september. Also renewed my 1 year contract and was promised same discounts, even tho I had 46 days left on original contract. I agreed and confirmed my new contract (recorded), now all the sudden Att says I no longer ave a contract and I'm now being charged full price! WOW.. Great business practices. I will tell all my coworkers, family and friends to get rid of ATT! Watch it happen!
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almg01
Contributor
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1 Message
9 years ago
my experance is the same. My cell phone would not work or even do emergency services. I spent over 40 hours trying to resolve this issue which never got resolved. They false advertised on all three of my accounts. The first was internet, they advertised 30 ish dollars a month. I ended up paying 600 for a years worh of internet then they put a data cap on my internet on that account. Recently they false advertised to me stating that I would get internet and tv for 52 dollars a month plus more cool stuff. then I got a $90 bill in the mail with none of what they promised me. When I called to get it setaled in july they have just ran me around in circles. They closed my long standing account and are now trying to charge me 400 for canceling on a falsely advertised contract. I got to the point I record every call with att now. I have over 10 hours of being run around in circles by their call centers. [Per Guidelines: Keep it Relevant and Appropriate].
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babybug00
Tutor
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7 Messages
9 years ago
I have been trying sonce 8/11 to get someone to help me in the wonderful retentions department but it is clear they just want new customers and not to help the onles they have had for years. I have made 13 calls and sent 9 emails to provate people all with the same answer...we are looking into it and will be back with you soon. How long does it really take to offer a current deal, extend the one I had or tell me they wont do anything and find another provider?? I switched to ATT since Comcast had such horrible customer service but ATT has surpassed them by miles.
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
@babybug00Have you contacted Customer Care with a PM as suggested in Post #2 of this thread?
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