New Member
•
51 Messages
Bill credit
Has anyone else have an extremely hard time getting a credit on a monthly bill? Why does happen every time? They make it so difficult, and they make me feel so bad for asking! I wouldn't ask, but it was an overlook. My promotion ended on May 10th. I usually get a notification on my app, but that didn't happen this time. I asked a for a credit, so I can have at least a week to review my options and their plans. They won't give me a credit. Here is what was said: (part of what was said)
[Aimee] : Upon checking I can see that your promotion for $50 which saved you $600 annually is expired on May10. Hope you have enjoyed, this was a promotion valid for 12 months. Now it is expired and you are billed at normal rate as of any other customer.
[Aimee] : Just to set an expectation these are system generated deals and send to customer accounts randomly by AT&T. Let me check if there is any system generated deals are available for you.
(she had to send me to a supervisor)
[Neeraj] : Thank you for contacting AT&T. My name is Neeraj, One of the floor supervisors. I’m happy to help!
[Neeraj] : I understand your concern here being a promotional discount that has expired I dont have options to process a credit for this
[Me] : And the reason?
[Me] : I've been a loyal customer
[Me] : And you can't give me a credit to help me out for a month until I can decide what I need to do?
[Neeraj] : It is a promotional discount for a set period of time after it expires you would roll back to everyday pricing like every customer I dont have an option to process a credit for this I apologize
[Me] : I have until June 10th... all I'm asking for is a credit for this past month until i review the other options
[Me] : Who can?
It's like talking to robots!!! They refuse to help... even the "supervisor" can't help me. They must have a transcript on repeat.
So much for being a loyal customer.... apparently we're just customers, and be just enjoy the promotion they give us, because after that we're stuck.
veronicaargueta79
New Member
•
51 Messages
3 years ago
Look I think we know sending the equipment back doesn't close the account! But calling them to cancel, they send us the return labels, we send it back and they still charge for equipment they "lost" or "can't locate" orrrr we're accused of never sending it back... I really don't think you're understanding what we're saying "CONSTRUCTIVE" and the scary thing is you work for them. These are the type of customer service people we get when we call... the ones that don't understand.
Cable, U-verse whatever it is called, I'm canceling. I'll have to find another source to use that is within my budget.
0
0