Contributor
•
1 Message
Billing error
Dear AT&T, why am I being sent emails about a Uverse bill when I have cancelled by Internet subscription with you?
My contact number is: [edited for privacy – please do not post personal information]
That is the number I use for all dealings with ATT
See below for details:
Important Bill Alert
Dear Valued Customer,
Thank you for being a valued AT&T customer! We appreciate your business.
You can pay your most recent U-verse bill by logging in, or through our Interactive Voice Response system by calling 1.800.288.2020 and saying, "pay bill". To use the system, you will need your 10-digit phone number (listed on your U-verse account) and your U-verse pass code. To find a payment location near you, click here.
For future bills, take the hassle out of mailing checks every month by enrolling in AutoPay. AutoPay provides you:
Peace of Mind - no more worries about writing checks or late payments
Convenience - bill is paid on time even if you are traveling or life gets hectic
You can view your bills online, sign up for online billing, and enroll in AutoPay, by logging into myAT&T.
Thank you,
AT&T Online Services
att.com
ATTU-verseCare
Community Support
•
865 Messages
9 years ago
Hello @Mrmaclackety,
We are sorry for your inconvenience. We will be glad to help. There may be a final bill or other charges. To be safe, please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.
We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
0
0
Anonymous
1.9K Messages
9 years ago
Let me know what happens. I am cancelling soon and have heard there are all kinds of problems with that as well. Good luck!
0
0
mibrnsurg
Expert
•
4.3K Messages
9 years ago
@Anonymous Don't be surprised when the ATT installer comes to install the DSL Extreme service w/ATT RG.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Anonymous
1.9K Messages
9 years ago
@mibrnsurgyeah, that has happened already, but like I said, at least I have NO data cap, my bill is far less, customer service is better, and at worst the service will be intermittent like att. AND att will be getting less of my dollars which is the goal I wish to accomplish. NO DATA CAP and a CHEAPER PRICE are extra benefits.
0
0
mibrnsurg
Expert
•
4.3K Messages
9 years ago
@Anonymous Above you say you will be cancelling ATT soon, so DSL Extreme could not have been installed as ATT has not released the line yet.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Anonymous
1.9K Messages
9 years ago
Oops sorry for not making myself clear, we have two different lines in two different places and we are seeing if it would be wise to switch, one is here at home one is in the studio over the garage. We're comparing outages. Mom always warned me about jumping from the frying pan into the fire. This is a good way to compare. So far, I think the house will be switched soon as well.
0
0
Anonymous
1.9K Messages
9 years ago
And yes, tomorrow begins the switch of the house. Good bye to att, you are a nightmare!
0
0