Contributor
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3 Messages
Building a home and Uverse is 352 feet away from me...
Howdy,
I've read some of the posts here about having next-door neighbors or just across the streets having Uverse yet the online portal shows they cannot get uverse. I understand there are scenarios why, such as something about lack of openings/cards (I think), and sometimes simply a database error.
Urban sprawl has started to reach where I am building. I have met some of my neighbors across the street and they tell me they have had Uverse for a while. The closest address to mine with it is 352 feet.
I had them research the address, only to be told it is not available at my address... seemed like a quick and generic response to me...
While i have a physical address, I do not have ANY services there yet, obviously. They started framing this week.
If my address does come up in the ATT database, but only offers me dsl/directv, how can i get my address checked for Uverse SOONER rather than LATER - ie moving into the house to establish ATT service... if I can have uverse day 1 i want to make sure i've done everything i can do to make that happen.
Thoughts?
mibrnsurg
Expert
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4.3K Messages
11 years ago
Contact ATT Customer Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
Send them a private message, on this link, and they should be able to give the help needed to solve your address verification problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or
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I Call It Like I See It, Simply a U-verse user, nothing more
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Avants
Contributor
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3 Messages
11 years ago
Will do thank you for the info! 🙂
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Avants
Contributor
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3 Messages
11 years ago
My thoughts - thank you for the detailed answer. We do already have a USPS address, just not the mailbox. I live on a court that has had mail/services for a few years already. Our build will be Cat5/6 and I have several outlets already on the plans, and I am sure I will be adding more as we progress through the build, as I want it done correctly now, rather than later (and in hindsight) 🙂
You are correct - walking distance and LOS are different things - I was under the impression I had to be within 3000 ft of an existing install but now understand that is dependent on the VRAD location. Will try to determine that today.
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